Effective Date: 06^thSeptember 2023

PREAMBLE; PRIVACY POLICY

Your Volta Services Private Limited (” Volta ,“ ” we ,“ ” us ,“ ” Company “ or ” our “) places a high value on your privacy and is committed to ensuring the protection of your information. This Privacy Policy (”Policy“) elucidates our procedures concerning the collection, processing, utilization, sharing, and safeguarding of your data while you use our website or mobile application. We have developed Volta Product which can be further renamed, customized or used by organization under its own label or logo.  Additionally, it informs you about how to access and update your information while granting you choices to manage how your data is used. In this context, "you" and ”your" pertain to users of the Product.

This Policy applies to a wide range of activities, including but not limited to online and offline activities carried out by the Company. The online activity encompasses of websites operated by us like https://www.voltacabs.com/ or our Mobile Application (including but not limited to Android and/or IOS), which can be accessed via personal computers, mobile devices, or other means. Additionally, it covers offline activities involving data collection through mailings, telephone communication, marketing activities, browsing or in-person interactions. These activities, whether they occur in the digital realm or in traditional offline contexts, are all part of our overarching service. This service primarily revolves around facilitating taxi hire services or any other type of commuting service through a network of third-party drivers and taxi operators, and we collectively refer to it as the "Service."

We urge you to carefully review this Policy before using the Volta Platform or sharing any personal information with us. This Policy is an integral component of and is incorporated into the applicable Terms and Conditions specific to the use of the Volta Platform. By utilizing the Volta Platform and our Services, you are expressing your consent and agreement to the collection, transfer, utilization, storage, disclosure, and sharing of your information, all in accordance with the guidelines outlined in this Policy.

PLEASE READ THIS POLICY CAREFULLY YOUR USE OF THE VOLTA PLATFORM CONSTITUTES YOUR CONSENT TO THIS POLICY. IF YOU DO NOT AGREE WITH THE TERMS OF THIS POLICY, WE KINDLY ASK THAT YOU REFRAIN FROM USING OR ACCESSING THE VOLTA PLATFORM, DO NOT ACCEPT OUR TERMS AND CONDITIONS.

Should you have any inquiries regarding this Policy, please don't hesitate to reach out to us via contact us section provided on the Volta Platform.

1. DEFINITIONS:

”Captains“ shall mean independent third-party vehicle operators/driver/riders who intends to offer its services on the Volta Platform to its customers.

"Consent" shall mean as provided below:

• Freely Given: Consent should not be the result of duress, undue influence, fraud, or misrepresentation. Parties entering into a contract should do so of their own free will.
• Informed: Party involved have a clear understanding of the terms and obligations of the contract. They should be informed about what they are agreeing to and the consequences of their agreement.
• Unambiguous Statement: Consent should be expressed clearly and unambiguously. It should leave no room for doubt or misinterpretation. Parties should use clear and precise language to communicate their intent to be bound by the contract.

• Clear Affirmative Action: Affirmative action shall mean signing a written agreement, clicking "I agree" on a digital contract, or verbally confirming acceptance of the contract terms during negotiations .

”Customer“ shall mean an individual who intends to opt services of the Captains on the Volta Platform.

”Device“ shall mean any hardware including but not limited to computer, mobile or other device used to access the Services. 

”Mobile Application“ shall mean application provided by Company on the Device to access the Services or available under the name of Company on Play Store or App Store.

”Protected Information" shall mean in this context as a specific category of information that has the potential to be used to identify an individual personally. This category typically includes the following types of information:

• Name: The individual's full name or, in some cases, a combination of their first and last names.
• E-mail Address: The individual's email address, which is often used for communication and account verification purposes.
• Mobile Number: The individual's mobile phone number, which is often used for communication, account verification, and providing services like SMS notifications.

In summary, "Protected Information" refers to sensitive and personally identifiable information that, if misused or disclosed, could reasonably lead to the identification of an individual. It is important to handle such information with care to protect the individual's privacy and security.

”Third Party “ shall mean any entity or individual, whether a natural person or a legal person (such as a company or organization), that is not one of the following:

• Data Principal: The data subject or the individual to whom the personal data belongs.
• Data Fiduciary: The data fiduciary is typically an entity or organization that determines the purposes and means of processing personal data. In some data protection regulations, the term "data controller" is used interchangeably with "data fiduciary."
• Processor: A processor is an entity or organization that processes personal data on behalf of the data fiduciary or controller. Processors act under the authority of the data fiduciary or controller and carry out data processing activities as directed.
• Persons Authorized by Data Fiduciary or Processor: This refers to individuals or entities that are granted explicit authorization by the data fiduciary or processor to process personal data. These authorized persons operate under the direct authority and supervision of the data fiduciary or processor.

In essence, a "third party" is any party or entity external to the data protection relationship between the data principal, data fiduciary (or controller), and processor. Third parties may include external organizations, public authorities, agencies, contractors, or any other entities that have access to or may process personal data but are not part of the core data protection structure defined by the data protection regulations. Third parties are subject to various data protection requirements and obligations to ensure the privacy and security of personal data when handling it on behalf of data fiduciaries or processors.

2. WHAT INFORMATION DO WE COLLECT?

While you intend to use our Services, we shall request you to provide us specific Protected Information, which can be gathered through various methods and at different points within our Services. This may include when you fill out account registration forms, contact us forms, survey forms, participate in sponsorship events, webinars, seminars, meetings, or any other interactions with us. When you register to use our Services, you create your account. We will collect only the relevant and necessary Protected Information required by law and essential for us to provide you with our Services. Here is a breakdown of the types of Protected Information we may collect from you and Captain:

• Information you provide to us:

1. Your Personal Details: This includes your name, account username, addresses (including email and website addresses), telephone numbers, account login details, passwords, age, gender, and certain personal details of your emergency contacts.
2. Reference Numbers: The reference number you provide or that we allocate to you when you engage in services provided by us or Services booked through our platform.
3. Service Engagement Details: Information about what Services you have been engaged in, including details about how, when, and where you used our Services or services procured or booked through us.
4. Preference and Experience Details: Details about your stated or likely preferences and your experiences with the Services we provide, or Services procured or booked through our platform.
5. Loyalty Program Membership: Information regarding your membership in any of our loyalty programs.
6. Connections with Others: Whether you have connections with others whose personal information we may collect or hold, such as family members or your friends when you book ride with us on behalf of them.
7. Social Media and Mobile Device Information: Information shared with us if you use social media or a mobile device to interact with our platform.
8. Specific Captain Details: If you are involved in providing Services to our Customer, we may collect identification details, taxation information, government or regulatory identifiers (such as driver's license details), PAN Card No., Adhaar No., bank account details, vehicle requisite documents (including but not limited to vehicle fitness, pollution certificate, KYC document) and vehicle and insurance details. We may also, collect this information or other information to carry out your background check including criminal background check. This information may be collected by an authorized representative of the Company or other vendor’s appointed on behalf of the Company.
9. Complaints Information: Personal information related to any complaints made by you or about you, including recorded calls.
10. Financial and Payment Information: Personal information related to payment mechanisms or methods you use, including credit card details, and details of payments made for our services or services procured through our Platform.
11. Online Site and Application Usage: Protected Information accessible from your use of online sites or applications in which we have an interest or provide. This may include messages for the purpose of issuing and receiving one-time passwords and other device verification, as well as device-related or device-generated data such as device details, device IDs, location information, network connections, network access, communication data, and session data.

• Information we collect as you access or use our Platform:

In addition to any Protected Information or other information that you voluntarily provide to us, we and our third-party service providers may employ various technologies to automatically collect specific information whenever you visit or interact with our Services. This collected information, referred to as "Usage Information," may include:

Browser and Referral Information: Details about the browser you are using, the URL that referred you to our Services, the specific areas within our Services that you visit, and the time of day of your interaction. 

Device Identifier: We collect a unique number, known as a Device Identifier, which is automatically assigned to the Device you use to access our Services. Our systems identify your Device based on this Device Identifier.

Cookies: Usage Information is often collected through the use of a technology known as cookies. If you would rather not have information gathered through cookies, your web browser settings typically offer the option to allow or block the use of cookies. You can manage or disable cookies by adjusting your preferences in your web browser or on your device. However, please keep in mind that if you decide to disable cookies or flash cookies on your device, certain features of our Services may not work properly, and we may not be able to customize the delivery of information/Service to you as effectively. It's important to be aware that we do not have control over how third parties utilize cookies or the information they collect through them. The use of cookies by third parties is not governed by our Policy. 

Location Data:

For Captains: When Captains are using the Volta App, we collect location data when the app is active on their mobile device or other device, whether in the foreground (app open and on-screen) or background (app not in use or app is closed). This location data is collected when Captains have activated the "On-Duty" icon.

For Customers: We gather precise or approximate location data from users' mobile devices if they grant us permission to do so. We collect this data from the moment a ride or delivery request is made until its completion, as well as when the app is active on their mobile device. We use this location data to enhance the user experience, improve pick-up locations, enable safety features, and detect and prevent fraud.

Volta Platform may also collect location data from Captains and associates it with their Customer's account, even if the Customer has not explicitly permitted us to collect location data from their device. This allows us to support, services such as generating receipts and offering customer support.

Please note that the specific information collected may vary depending on the nature of your interactions with us and the Services you use. We collect this information to provide and improve our services and to ensure a personalized experience for our users. However, we are committed to ensure that such Protected Information shall not be used for any other purpose.

• Information obtained from Third-Party Provider:

Periodically, we may enhance the information we gather about you through our website, mobile application, or services by incorporating data from external sources provided by third parties.

• Information Obtained through Mobile Application:

The preferred mode of delivering the Service is via Mobile Application. When you use our mobile application through Play Store or App Store, we may collect data including but not limited to, technical details about your device, system and application software, and peripherals, location. We collect this information periodically to facilitate software updates, provide product support, and offer other relevant Services to you.

Additionally, when you interact with our mobile application, such as preferred language country site (if applicable), the manufacturer and model of your mobile, permission to access SMS/text message for One-Time Passwords (OTPs), call history, call details, automatic filling of OTPs your mobile operating system, internet browser, geolocation data etc. All the information that are intended to be collected has been done in accordance with the applicable law for a lawful purpose.

WE URGE YOU TO NOT TO SHARE OR TRANSFER SMS/TEXT MESSAGE DATA TO ANY THIRD PARTY EXCEPT AS OUTLINED IN THIS POLICY.

3. WHY DO WE COLLECT, HOLD, USE AND DISCLOSE PERSONAL INFORMATION?

When we collect, hold, use, and disclose your Protected Information, we do so primarily in connection with the provision, sale, and promotion of Services provided by us or obtained through our services. We also use your information to enhance and improve the range of Services and offerings we provide. Here are some specific examples of how we collect, hold, use, and disclose your personal information:

1. Transport-Related Services: We collect and use your personal information for transport-related services by:

• Sharing Personal Information: We share personal information of both Customers and Captains, which may include location, photographs, ratings, and vehicle details. This sharing is done to facilitate specific transport-related services and communication between Captains and Customers or communication with your family members in case of accidents or emergencies.
• Location Data for Trip and Payment Verification: Location data is used to record and verify trip and payment information when Customers use or Captains provide transport-related services through our Volta Platform. This ensures accurate and secure transactions.
• Lost Property Assistance: We assist in locating any property left behind by a Customer in a Captain Partner's vehicle. Additionally, we cooperate with law enforcement or regulatory authorities when necessary to address such incidents.
• Criminal History and Background Checks: We conduct criminal history and background checks, including verifying health information, for individuals involved in providing transport-related services. This helps ensure the safety and security of both Captains and Customers.

These measures are in place to enhance the safety, security, and overall quality of the transport-related services offered through our Volta Platform.

2. Payment Processing: We use your Protected Information to process and facilitate payments for Services, in compliance with legal requirements.

3. Direct Marketing/Co-Branding Services: We may use your Protected Information for direct marketing purposes marketing communications delivered through various channels such as email, SMS, third-party platforms like WhatsApp, postal mail, Social Media Features (such as, Facebook, Instagram, Twitter etc.) and phone calls, as well as targeted online marketing and advertising. These promotions may encompass products and services offered by our suppliers and other third parties that align with your potential interests.

For these marketing and promotional efforts, we may share your Protected Information with these third parties and their marketing, promotions, and advertising service providers. BY USING OUR SERVICES, YOU CONSENT TO RECEIVING THESE TYPES OF DIRECT MARKETING AND COMMERCIAL ELECTRONIC MESSAGES. HOWEVER, YOU HAVE THE OPTION TO OPT OUT OF OUR DIRECT MARKETING COMMUNICATIONS, AND OUR MARKETING MATERIALS.

4. Identity Verification: To verify your identity as necessary.

5. Personalization: We utilize your Protected Information to gain insights into your preferences and habits, allowing us to personalize your experience when using our Services or those provided by our third-party partners, including drivers. This process often involves the use of data analytics to better understand and cater to your needs and preferences.

6. Research and Development: We use your information for research and development purposes, to enhance safety and security mechanism also, to avoid potential fraud.

7. Dispute Resolution and Support: Your information may be used to assist in resolving disputes, address the complaints, for any legal or administrative investigating providing support, and responding to inquiries or questions.

8. Operational Purposes: Your information may be used for monitoring and enhancement of service. We may also, provide your information to our service provider who assist us in business operations on day-to-day basis.

9. Legal and Regulatory Compliance: We may use and disclose your information as required or permitted by law, court orders, or by government, law enforcement, judicial, quasi-judicial or regulatory bodies.

Furthermore, when it is suitable and in line with privacy regulations, we may anonymize, de-identify, or aggregate your Protected Information. This means that your personal information is stripped of any identifying details and grouped together with similar data. We may then share this anonymized, de-identified, or aggregated data with third parties for purposes such as data analytics and marketing. This enables third parties to provide products and services that are more likely to align with your interests and preferences while preserving your privacy.

4. CHANGE OF INFORMATION AND DEACTIVATION OF ACCOUNT

It is your duty to ensure that the information provided to us during account registration is accurate including name, contact number, email address etc. If there is a change in Protected Information or if you no longer wish to use our Services, you have the option to correct inaccuracies, delete information, or make amendments. This can typically be done by contacting us via details provided under ”Contact Us“ tab on the Company’s website. Upon receiving such requests, we will make reasonable efforts to update the information in our active databases in a timely manner.

If you wish to cancel your account, then you may do so via reaching out to us however, we may retain your Protected Information and Usage Information (including geo-location) for as long as your account with the Services is active and as needed to provide you services. Even after your account is terminated, such information shall be retained for statutory time-period as needed to comply with our legal and regulatory obligations in accordance with the applicable laws of the country, to resolve disputes, conclude any activities related to cancellation of an account, investigate, or prevent fraud and other inappropriate activity related to your account. Post completion of this phase we shall abide by to delete the information.

5. SECURITY STANDARD:

The security of your information is important to us. We take all measures to prevent the personal information misuse, loss, unauthorized access, modification or disclosure to any person except for the purpose listed out in this Policy. We abide by high standard control procedures, network firewalls, encryption and physical security to protect the information. However, to the maximum extent permitted by law, we exclude and limit our liability to you in respect of any breach of security or misuse, interference or loss, and from unauthorized access, modification or disclosure of your personal information.

6. CHANGES TO THE PRIVACY POLICY:

User acknowledges that Policy may be updated or changed from time to time to reflect changes in information practices or legal requirements. Any changes made to the Policy will be effective immediately upon the posting of the revised policy. This notification can occur via email to the email address associated with the user's account or through a notice on the Volta Platform. Users are encouraged to periodically review the privacy policy to stay informed about the latest information regarding the service provider's privacy practices.

Additionally, the notification of changes to the privacy policy ensures that users are informed of any alterations to how their data is handled and gives them the opportunity to review and understand these changes.

7. GRIEVANCE OFFICER:

A Volta Manager is appointed as the grievance officer. The grievance officer is designated for the purposes of the rules drafted under the Information Technology Act, 2000. Users can contact the grievance officer at the email address provided, which is support@voltacabs.com. Users are encouraged to address any grievances they may have regarding the privacy policy or the usage of their Protected Information or other data to the grievance officer. These provisions are designed to ensure transparency and user awareness. The appointment of a grievance officer allows users to have a point of contact for addressing privacy-related concerns or grievances.

We are committed to refer unresolved complaints to an independent dispute resolution mechanism, any controversy or claim arising out of or relating to this Policy, or the breach thereof, shall be settled by arbitration administered by the Indian Council of Arbitration under as per the rules of the Arbitration and Conciliation Act, 1996 or other law relating to arbitration in force in India at the relevant time. The number of arbitrators shall be one. The place of arbitration shall be Hyderabad, state of Telangana, India. The State laws of Telangana shall apply. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

QUESTIONS AND ADDITIONAL INFORMATION

If you have any questions about this Policy, or the practices of or your dealings with the Site or Services, please contact us at the following address:

Your Volta Services Private Limited, One West - A Terminus Project, 24th Floor, Narsing Nanakramguda Service Rd, Financial District, Nanakaramguda, Telangana 500008

support@voltacabs.com