Effective Date: 6 th September 2023
END USER LICENSING AGREEMENT
*** READ THIS END-USER LICENSE AGREEMENT BEFORE YOU INSTALL THE MOBILE APPLICATION ***
WELCOME TO VOLTA AND THANK YOU FOR USING OUR SERVICES!
THIS END-USER LICENSE AGREEMENT (THE “ EULA ”) IS A LEGALLY BINDING AGREEMENT BETWEEN THE END-USER, AND Your Volta Services PVT. LTD., ITS SUBSIDIARY AND AFFILIATES (HEREINAFTER REFERRED TO AS “ COMPANY ”). THE LICENSE SHOULD BE READ IN ENTIRETY AND END-USER IS REQUIRED TO CAREFULLY READ THE TERMS AND CONDITIONS BEFORE INSTALLING VOLTA MOBILE APPLICATION (THE “ VOLTA PLATFORM/MOBILE APPLICATION ”).
BY INSTALLING, ACCESSING WEBSITE OR DOWNLOADING THE MOBILE APPLICATION, YOU REPRESENT THAT YOU INTEND TO BE PERSONALLY BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT. SELECT “I DO ACCEPT THE TERMS OF THIS AGREEMENT”. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS AGREEMENT, DO NOT INSTALL OR OTHERWISE USE THE MOBILE APPLICATION. SELECT THE "I DO NOT ACCEPT THE TERMS OF THIS AGREEMENT " BUTTON AND THE INSTALLATION PROCESS WILL NOT CONTINUE. THIS INSTALLATION PROCESS. THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF THE INFORMATION TECHNOLOGY ACT, 2000 AND RULES THEREUNDER AS APPLICABLE AND THE PROVISIONS PERTAINING TO ELECTRONIC RECORDS IN VARIOUS STATUTES AS AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000. THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.
“Captains or You or Your” shall mean independent third-party vehicle operators/driver/riders who intends to offer its services on the Volta Platform to its customers.
“Customer” shall mean an individual who intends to opt services of the Captains on the Volta Platform.
“Mobile Application” shall mean application provided by Company on the Device to access the Services or available under the name of Company on Play Store or App Store.
“Services” means services related to booking vehicles in specific cities in India. These services are technology-driven and are designed to facilitate transportation solutions for customers, such as ride-hailing services, pickup and drop services, and transportation services, provided by the Captains to the Customer.
“Use of Service” means all the ways in which customers can access and use the services, such as dialling a dedicated phone number, visiting the official website of the company, downloading a mobile application, or availing the services from designated pickup locations.
“Vehicle” means any mode of transportation provided to the customer to access the service. This may include cars, cabs, bike or taxis.
The company will receive booking request from Customer, and it will then forward this request to You. You have the sole discretion to either accept or reject booking request. You can decide whether or not to take on the booking made through the Mobile Application or via accessing the Volta Platform. If You accepts the booking request sent You shall start Your ride. Additionally, the Company will provide You with information about the Customer including but not limited to their name and contact number. The Company will make reasonable efforts to connect You with the Customer. These efforts aim to ensure that You can provide the Service as per the requirement. It is acknowledged and agreed by You that it is not the Company who has to provide Services to Customer but it is Your sole responsibility to provide Service thus, even if Your booking is accepted, there is a possibility that the Customer may not may choose not to take the Services. In such cases, the Company is not held liable to You for any consequences or time loss.
The company provides a Mobile Application for booking vehicles, and You, agree that:
Please be informed that Company shall not held responsible for the behaviour, actions or inactions of the Customer’s and or final payment. Company disclaims all its liability towards Customer as Company is a merely introducing Volta Platform to You to provide the Service. Any legal claim, suit shall be filed by You alone without making Company a party to such suit against Captain.
It is the sole responsibility of Yours’ to accept/collect the full payment from Customer. Please be informed that the rates for these charges can be found on the Mobile Application. Fares and rates may vary based on different locations, City, State, Country and vehicle segments. A convenience charge (booking fee) applies to all bookings. You can accept the payment using cash or available non-cash/digital payment modes such as credit/debit cards, wallets, UPI, pay later options, or any new payment methods introduced by the Company. Any payment made for the Services is non-refundable. At the end of the trip, You will receive a breakup of the base fare, taxes and Your Commission. You shall be eligible to receive only Commission and shall be liable to pay taxes and other applicable charges as may be prescribed by Company. You may collect tips from Customer and that shall remain with you excluding tips and Your commission, the rest of the amount paid by the Customer belong to Company. You may be given special offers time to time but such offers are in the sole discretion of Company n=and may be notified to You timely.
The fare estimates: It is provided in the Mobile Application are approximate and does not guarantee to match the actual fare. Please be informed that additional charges like tolls and parking fees are not included in the estimates and will be billed separately. The actual fare that Customer need to pay will be displayed on the billing device to You, You are responsible to collect all such payments including tolls. The Company takes no responsibility for accuracy and variation in the final bill payment amount. In case You do not collect any tolls or parking fee or other applicable charges then such financial loss shall be borne by You solely and Company will not compensate.
In case Customer raises any complaint on behalf of You including but not limited to non-completion of full ride, wrong drop location, misbehaviour etc. then Company put financial penalty or refuse to transfer commission and/or terminate or block Your access permanently.
By accepting the user terms and using the Mobile Application, You agree to defend, indemnify, and hold the Company and its affiliates, licensors, officers, directors, employees, attorneys, and agents harmless from certain claims and liabilities.
Claims Covered: This indemnification applies to claims, costs, damages, losses, liabilities, and expenses (including attorneys' fees and costs) arising from:
While the Company will make reasonable efforts to ensure that the website and Mobile Application, along with their contents, are correct and up to date, it does not guarantee that they are free of errors, defects, malware, viruses, or that they are always correct, up to date, or accurate. The information and recommendations provided are for general reference and that the Company cannot guarantee the absence of errors or the continual accuracy of the website and Mobile Application. You should exercise discretion and verify information as needed.
The Company is not responsible for any damages that You may incur while using the website or Mobile Application, includes but not limited to damages caused by malware, viruses, or any incorrect or incomplete information on the website or Mobile Application. The Company is not responsible for any complaints or concerns raised by You against Customer, You are directed to resolve such concerns in Your individual capacity. The Company is not liable for damages resulting from the use of electronic means of communication with the website or Mobile Application. This includes damages arising from:
WITHOUT PREJUDICE TO THE FOREGOING, THE COMPANY'S AGGREGATE LIABILITY, EXCEPT WHERE PROHIBITED BY MANDATORY APPLICABLE LAW, WILL NOT EXCEED AN AMOUNT OF INR 1000.
All titles, ownership, and intellectual property rights in the website, its content ("Content" refers to various elements of the website, including its design, layout, text, images, graphics, sounds, video, and other components) and/or Mobile Application remain with the Company, its affiliates, agents, authorized representatives, or licensors, as applicable. The Company is the sole owner and lawful licensee of all rights to the website, Mobile Application, or any other digital media post. The Content is protected by trade secrets and intellectual property rights, including worldwide copyright, moral rights and other applicable laws. The Company does not represent or endorse the accuracy or reliability of any information or advertisement contained on its website or distributed through its Services. The unauthorized copying, modification, use or publication of these marks/logo is strictly prohibited.
QUALITY DISCLAIMER: THE COMPANY DOES NOT VOUCH FOR THE QUALITY OF ANY PRODUCTS, INFORMATION, OR OTHER MATERIALS DISPLAYED OR OBTAINED THROUGH ITS WEBSITE OR SERVICES, INCLUDING THOSE THAT RESULT FROM ADVERTISEMENTS OR OTHER INFORMATION OR OFFERS.
The Company holds the copyright for all the content on its website, except for third-party Content and links to third-party websites.
Limited License: You are granted a limited, non-exclusive, non-transferable license to download and install a copy of the Mobile Application on a single mobile device that You own or control. This license is for Your personal use only.
Restrictions: You are prohibited from:
The Company is not responsible for third-party websites and services linked from its website or Mobile Application. You are encouraged to review the terms and privacy policies of such websites and agree to additional terms related to it as provided hereunder.
|
Third-Party Application Name |
Third-Party Application URLs |
|
Razorpay |
|
|
PayG |
|
|
Google Maps |
These third-party websites have their own terms and conditions and privacy policies. The Company is not responsible for the content or activities of these websites, and users visit them at their own risk. Third-party websites may send their own cookies, collect data, or solicit personal information. You are advised to review the terms of use and privacy policies of these websites before using them.
It is mandatory for You to abide by third party terms to access the service more details of such third-party application used via APIs
TERM AND TERMINATION
The contract between the Company and You is concluded for an indefinite period. You have the right to terminate the contract by permanently deleting the Mobile Application from their smartphone/device.
The company has the right to terminate the contract at any time and with immediate effect, which includes disabling Your use of the Mobile Application and the Service if:
(a) You violate or breached any term of the EULA.
(b) In the opinion of the Company, You misuses the Mobile Application or the Service.
The Company under its sole discretion may modify or replace any of the terms at any time. Changes may include alterations to the terms or the addition of new terms. Company may change, suspend, or discontinue Services, feature, database, Content, tool as it may deem fit.
QUESTIONS AND ADDITIONAL INFORMATION
If you have any questions about this EULA, or the practices of or your dealings with the Site or Services, please contact us at the following address:
Your Volta Services Private Limited, One West - A Terminus Project, 24th Floor, Narsing Nanakramguda Service Rd, Financial District, Nanakaramguda, Telangana 500008
support@voltacabs.com
Effective Date: 07th September 2023
END USER LICENSING AGREEMENT
*** READ THIS END-USER LICENSE AGREEMENT BEFORE YOU INSTALL THE MOBILE APPLICATION ***
WELCOME TO VOLTA AND THANK YOU FOR USING OUR SERVICES!
THIS END-USER LICENSE AGREEMENT (THE “EULA”) IS A LEGALLY BINDING AGREEMENT BETWEEN THE END-USER, AND Your Volta Services PVT. LTD., ITS SUBSIDIARY AND AFFILIATES (HEREINAFTER REFERRED TO AS “COMPANY”). THE LICENSE SHOULD BE READ IN ENTIRETY AND END-USER IS REQUIRED TO CAREFULLY READ THE TERMS AND CONDITIONS BEFORE INSTALLING VOLTA MOBILE APPLICATION (THE “VOLTA PLATFORM/MOBILE APPLICATION”).
BY INSTALLING, ACCESSING WEBSITE OR DOWNLOADING THE MOBILE APPLICATION, YOU REPRESENT THAT YOU INTEND TO BE PERSONALLY BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT. SELECT “I DO ACCEPT THE TERMS OF THIS AGREEMENT”. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS AGREEMENT, DO NOT INSTALL OR OTHERWISE USE THE MOBILE APPLICATION. SELECT THE "I DO NOT ACCEPT THE TERMS OF THIS AGREEMENT" BUTTON AND THE INSTALLATION PROCESS WILL NOT CONTINUE. THIS INSTALLATION PROCESS. THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF THE INFORMATION TECHNOLOGY ACT, 2000 AND RULES THEREUNDER AS APPLICABLE AND THE PROVISIONS PERTAINING TO ELECTRONIC RECORDS IN VARIOUS STATUTES AS AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000. THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.
“Captains” shall mean independent third-party vehicle operators/driver/riders who intends to offer its services on the Volta Platform to its customers.
“Customer or You or Your” shall mean an individual who intends to opt services of the Captains on the Volta Platform.
“Mobile Application” shall mean application provided by Company on the Device to access the Services or available under the name of Company on Play Store or App Store.
“Services” means services related to booking vehicles in specific cities in India. These services are technology-driven and are designed to facilitate transportation solutions for customers, such as ride-hailing services, pickup and drop services, and transportation services, provided by the Captains to the Customer.
“Use of Service” means all the ways in which customers can access and use the services, such as dialling a dedicated phone number, visiting the official website of the company, downloading a mobile application, or availing the services from designated pickup locations.
“Vehicle” means any mode of transportation provided to the customer to access the service. This may include cars, cabs, bike or taxis.
The company will receive your booking request, and it will then forward this request to the Captain. The Captain has the sole discretion to either accept or reject Your booking request. They can decide whether or not to take on the booking made through the Mobile Application or via accessing the Volta Platform. If the Captain accepts the booking request sent by the Company on your behalf, the Company will notify You. Additionally, the Company will provide You with information about the Captain, including but not limited to their name and contact number. The Company will make reasonable efforts to connect You with the Captain. These efforts aim to ensure that You can access the Services you requested. It is acknowledged and agreed by You that it is not the Company who has to provide Services to You but it is the Captains responsibility to provide Service thus, even if Your booking is accepted, there is a possibility that the Captain may not reach Your pick-up location or may choose not to provide the Services. In such cases, the Company is not held liable to You for any consequences.
The company provides a Mobile Application for booking vehicles, and You, agree that:
Please be informed that Company shall not held responsible for the behaviour, actions or inactions of the Captains or, quality of cab. Company disclaims all its liability towards Captain as Company is a merely introducing Volta Platform to You to avail the Service. Any legal claim, suit shall be filed by You alone without making Company a party to such suit against Captain.
You shall pay in full to the Captain for the Services You have received. You are required to pay trip charges for the Service to the Captain. The rates for these charges can be found on the Mobile Application. Fares and rates may vary based on different locations, City, State, Country and vehicle segments. A convenience charge (booking fee) applies to all bookings. You can pay for the services using cash or available non-cash/digital payment modes such as credit/debit cards, wallets, UPI, pay later options, or any new payment methods introduced by the Company. Any payment made for the services is non-refundable. At the end of the trip, You will receive a copy of the invoice/bill on Your registered email id. You have the option to provide tips to the Captains. Tips are not mandatory and are at your discretion. The amount of tip is directly payable to the Captains is not refundable.
The fare estimates: It is provided in the Mobile Application are approximate and does not guarantee to match the actual fare. Please be informed that additional charges like tolls and parking fees are not included in the estimates and will be billed separately. The actual fare that You need to pay will be displayed on the billing device to You via email or SMS after the trip is completed. The Company takes no responsibility for accuracy and variation in the final bill payment amount.
By accepting the user terms and using the Mobile Application, You agree to defend, indemnify, and hold the Company and its affiliates, licensors, officers, directors, employees, attorneys, and agents harmless from certain claims and liabilities.
Claims Covered: This indemnification applies to claims, costs, damages, losses, liabilities, and expenses (including attorneys' fees and costs) arising from:
While the Company will make reasonable efforts to ensure that the website and Mobile Application, along with their contents, are correct and up to date, it does not guarantee that they are free of errors, defects, malware, viruses, or that they are always correct, up to date, or accurate. The information and recommendations provided are for general reference and that the Company cannot guarantee the absence of errors or the continual accuracy of the website and Mobile Application. You should exercise discretion and verify information as needed.
The Company is not responsible for any damages that You may incur while using the website or Mobile Application, includes but not limited to damages caused by malware, viruses, or any incorrect or incomplete information on the website or Mobile Application. The Company is not responsible for the quality of Services provided by the Captain, and any complaints or concerns about those Services should be directed to the Captain in Your individual capacity. The Company is not liable for damages resulting from the use of electronic means of communication with the website or Mobile Application. This includes damages arising from:
WITHOUT PREJUDICE TO THE FOREGOING, THE COMPANY'S AGGREGATE LIABILITY, EXCEPT WHERE PROHIBITED BY MANDATORY APPLICABLE LAW, WILL NOT EXCEED AN AMOUNT OF INR 1000.
All titles, ownership, and intellectual property rights in the website, its content ("Content" refers to various elements of the website, including its design, layout, text, images, graphics, sounds, video, and other components) and/or Mobile Application remain with the Company, its affiliates, agents, authorized representatives, or licensors, as applicable. The Company is the sole owner and lawful licensee of all rights to the website, Mobile Application, or any other digital media post. The Content is protected by trade secrets and intellectual property rights, including worldwide copyright, moral rights and other applicable laws. The Company does not represent or endorse the accuracy or reliability of any information or advertisement contained on its website or distributed through its Services. The unauthorized copying, modification, use or publication of these marks/logo is strictly prohibited.
QUALITY DISCLAIMER: THE COMPANY DOES NOT VOUCH FOR THE QUALITY OF ANY PRODUCTS, INFORMATION, OR OTHER MATERIALS DISPLAYED OR OBTAINED THROUGH ITS WEBSITE OR SERVICES, INCLUDING THOSE THAT RESULT FROM ADVERTISEMENTS OR OTHER INFORMATION OR OFFERS.
The Company holds the copyright for all the content on its website, except for third-party Content and links to third-party websites.
Limited License: You are granted a limited, non-exclusive, non-transferable license to download and install a copy of the Mobile Application on a single mobile device that You own or control. This license is for Your personal use only.
Restrictions: You are prohibited from:
The Company is not responsible for third-party websites and services linked from its website or Mbile Application. You are encouraged to review the terms and privacy policies of such websites and agree to additional terms related to it as provided hereunder.
|
Third-Party Application Name |
Third-Party Application URLs |
|
Razorpay |
https://razorpay.com/ |
|
PayG |
https://payg.in/ |
|
Google Maps |
https://mapsplatform.google.com/ |
These third-party websites have their own terms and conditions and privacy policies. The Company is not responsible for the content or activities of these websites, and users visit them at their own risk. Third-party websites may send their own cookies, collect data, or solicit personal information. You are advised to review the terms of use and privacy policies of these websites before using them.
The contract between the Company and You is concluded for an indefinite period. You have the right to terminate the contract by permanently deleting the Mobile Application from their smartphone/device.
The company has the right to terminate the contract at any time and with immediate effect, which includes disabling Your use of the Mobile Application and the Service if:
(a) You violate or breached any term of the EULA.
(b) In the opinion of the Company, You misuses the Mobile Application or the Service.
The Company under its sole discretion may modify or replace any of the terms at any time. Changes may include alterations to the terms or the addition of new terms. Company may change, suspend, or discontinue Services, feature, database, Content, tool as it may deem fit.
QUESTIONS AND ADDITIONAL INFORMATION
If you have any questions about this EULA, or the practices of or your dealings with the Site or Services, please contact us at the following address:
Your Volta Services Private Limited, One West - A Terminus Project, 24th Floor, Narsing Nanakramguda Service Rd, Financial District, Nanakaramguda, Telangana 500008
support@voltacabs.com