Volta Ride App - Book Your Auto, Bike-Taxi, Car Rides at Lowest Fare.

THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF INFORMATION TECHNOLOGY ACT, 2000 AND RULES THEREUNDER AS APPLICABLE AND THE PROVISIONS PERTAINING TO ELECTRONIC RECORDS IN VARIOUS STATUTES AS AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000.

A. GENERAL TERMS

These terms and conditions, along with any other agreements you have executed or accepted (“Terms”), apply when you access, use, or interact with the mobile application (“Volta App”), website, or any other site (collectively, “Platform”) provided by Your Volta Services Private Limited (“Volta,” “Company,” “us,” “we,” or “our”). This applies whether you use a computer, mobile phone, or other device, or avail yourself of the Services (as defined below).

These terms and conditions, along with any other agreements you have executed or accepted (“Terms”), apply when you access, use, or interact with the mobile application (“Volta App”), website, or any other site (collectively, “Platform”) provided by Your Volta Services Private Limited (“Volta,” “Company,” “us,” “we,” or “our”). This applies whether you use a computer, mobile phone, or other device, or avail yourself of the Services (as defined below).

These Terms supersede any prior agreements or arrangements with you. Access to and use of the Platform is granted only upon your unconditional acceptance of all terms, conditions, and notices contained in these Terms and the Privacy Policy (incorporated herein by reference), including any amendments made by the Company at its sole discretion and posted on the Platform from time to time.

I. SERVICES

We provide the following services ("Services") to you:

1. A Platform designed to facilitate the discovery and lead generation of service providers ("Drivers") who offer or provide services using their own four-wheel vehicles (“Cabs”) (hereinafter referred to as "Vehicles"), based on the terms and conditions agreed upon between you and the Drivers.

2. Additional support services provided by Volta at its sole discretion, which may require payment of fees by the Customer, as updated periodically on the Platform.

II. GENERAL COVENANTS

In connection with your use and access of the Platform, you represent, warrant, and undertake the following:

1. You confirm that you are at least 18 years old for the purpose of registering or creating an account on the Platform.

2. You are not subject to any legal, regulatory, judicial, or quasi-judicial restrictions that would prevent you from accessing the Platform or using the Services, including entering into transactions related to the Services.

3. You agree to use the Services solely for purposes permitted by these Terms and in compliance with applicable laws.

III. REGISTRATION AND ACCOUNT CREATION ON THE PLATFORM

1. By using the Platform, you authorize Volta, either directly or through third parties, to collect information about you or make necessary inquiries to verify your identity, in accordance with our Privacy Policy. Please review the Privacy Policy to understand how we collect, process, and share your information ("Data / Information").

2. When providing information to Volta, you agree to provide only true, accurate, current, and complete details.

3. You must register on the Platform and create an account ("Your Account") by providing accurate information during the registration process.

4. You are solely responsible for keeping your credentials (such as your username and password) confidential. The Company is not liable for any loss resulting from someone else accessing Your Account, whether with or without your knowledge.

5. You agree to implement reasonable security measures to protect your password and other identifying information from unauthorized access. This includes choosing secure passwords and credentials to safeguard your information. Your credentials include your username and password for Your Account and any third-party accounts used to log in.

6. You agree to notify us immediately if you suspect that your login credentials have been compromised or if Your Account is being used or is likely to be used in an unauthorized manner.

7. We may request additional information or documents to verify your identity, such as confirming your email address or financial details, or checking your information against third-party databases. We reserve the right to suspend, terminate, or limit access to the Services if we cannot obtain or verify this information.

8. You are responsible for ensuring the accuracy of the information you provide, including contact details and bank account information related to the Services. It is your responsibility to avoid errors and inaccuracies, as we are not obligated to verify the information provided by you.

9. Your Account is non-transferable and cannot be assigned or sold to a third party. The Service is not available to individuals under the age of 18, and you may not authorize others to use Your Account.

10. You accept responsibility for all activities that occur through or from Your Account.

11. Volta is not liable for any security breaches or unauthorized use of Your Account.

IV. USAGE OF SERVICES

1. After registering Your Account, you can use the Volta App to find available Drivers who can provide Services from your selected pick-up location to your chosen drop-off location.

2. All payments, refunds, and cancellations are solely between you and the Driver, with no involvement from Volta.

3. You will need to submit an offer price to the Drivers via the Volta App for the route and approximate distance you need services for. Drivers can either accept your offer, reject it, or make a counter-offer. If a Driver accepts your offer, it creates a binding contract between you and the Driver.

4. Once you and the Driver agree on the fee and confirm it through the Volta App, this agreement constitutes a binding contract for the services to be provided from your chosen pick-up location to your drop-off location.

5. Volta may provide an estimated price range based on market rates for the route and distance you select, which can serve as a guideline for your offer. However, Volta does not guarantee the accuracy or reliability of this estimated price.

6. The Company reserves the right to modify, suspend, or terminate any of the Services and/or their availability at its discretion.

V. PAYMENT / FEES FOR SERVICES

1. You are required to pay the fare for the services you avail directly to the Driver.

2. The Driver may impose cancellation fees, refunds, or other charges, including applicable taxes, related to the services. These fares, fees, and any other payments due to or from you are part of the agreement between you and the Driver and must be settled directly between the two of you. Volta will not be responsible or liable for any such payments.

3. The Driver may provide you with an invoice for the services. Volta will not issue any invoices related to the services, as all transactions, including payments, are handled directly between you and the Driver. Volta is not involved in this process.

4. However, you are allowed to make payment for your bookings either through using the platform payment gateway by online mode or directly make payment to the drivers through cash.

5. You agree and acknowledge that Volta is not responsible for managing or settling any payments between you and the Driver, including those related to offering, providing, or receiving services

6. These Terms are subject to all applicable statutory taxes, duties, fees, and charges, including any future taxes that may be introduced. You agree to make every effort required by law to enable, assist, or defend Volta in claiming or verifying any input tax credits, set-offs, rebates, or refunds for taxes paid or payable in connection with the services

7. You are responsible for collecting and remitting all taxes related to the services you use or any transactions through your use of the services. Volta will not be liable for any tax-related issues arising from transactions between customers and drivers.

V. PAYMENT / FEES FOR SERVICES

1. You agree to use the Services for lawful purposes, comply with applicable laws, and avoid actions that could damage our reputation.

2. You will treat the Driver with respect and not cause damage to their Vehicle or engage in any unlawful, threatening, harassing, abusive behaviour or activity whilst using their Vehicle.

3. You will not use the Platform to cause nuisance, annoyance or inconvenience to Company, Drivers or third parties.

4. You will not misuse the Platform or attempt to defraud the Company, Driver or third parties.

5. Avoid fraudulent activities such as falsifying Information, creating fake accounts, manipulating device settings, abusing promotions, or any illegal actions

6. By using the Platform, you acknowledge and agree to:

a. Download the Platform for personal use only and not resell it;

b. Avoid using the Platform for unlawful or fraudulent purposes;

c. Not impair the Platform’s operation or use tools that could damage it;

d. Not overload the Platform’s infrastructure or engage in spam;

e. Not copy or distribute the Platform’s content without permission;

f. Not engage in activities like licensing, modifying, or reverse engineering the Platform;

g. Not use the Platform with unauthorized devices;

h. Avoid creating multiple accounts per Customer.

7. In addition to the foregoing, you will not upload, display, share, host, publish or transmit any information that:

a. Belongs to others without permission;

b. Is harmful, offensive, or unlawful;

c. Infringes intellectual property rights;

d. Harms minors or is inappropriate for children;

e. Includes commercial material or solicitation;

f. Deceives or spreads misinformation;

g. Impersonates others;

h. Contains harmful software or viruses;

i. Threatens national security or public order;

j. Involves unverified online games;

k. Advertises or promotes unverified online games; or

l. Violates any current laws.

8. The Company reserves the right to immediately terminate your use of the Platform should you not comply with the any of the rules provided in these Terms.

VII. COMMUNICATION, UPDATES AND NOTIFICATION

1. You consent to Volta communicating with you regarding the Platform or Services through various methods, including electronically (e.g., push notifications), phone calls, WhatsApp, email, or other written modes, whether directly or via affiliates or third parties.

2. Electronic communications will be deemed received by you within 24 hours of being sent (e.g., email, SMS, online notifications, or WhatsApp). Communications sent via postal mail will be considered received 3 business days after dispatch.

3. If you are a registered Customer and have provided your contact details, you authorize us and our agents to contact you regarding the Services via:

4. The accuracy, readability, clarity, and timeliness of communications depend on several factors. Volta is not liable for any non-delivery, delayed delivery, or distortion of communications.

VIII. DISCLAIMERS

1. The company does not guarantee the reliability, timeliness, quality, suitability, availability, accuracy, or completeness of the services and/or the platform. Specifically, the company makes no assurances that: (a) the service and/or the platform will be secure, timely, uninterrupted, or free from errors, or that it will work with any other hardware, software, system, or data; (b) the service will meet your needs or expectations; (c) any stored data will be accurate or reliable; (d) the quality of any services or information obtained through the platform will meet your standards; (e) any errors or defects in the services and/or the platform will be fixed; or (f) the platform or server(s) are free from viruses or other harmful elements. The platform is provided to you strictly on an “as is” basis

2. All conditions, representations, and warranties, whether express, implied, statutory, or otherwise—including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement of third-party rights—are expressly excluded to the fullest extent permitted. You acknowledge that you assume all risks associated with your use of the Platform and/or Services, and you agree that you have no recourse against the Company.

3. The Company does not guarantee the accuracy or reliability of any information or advertisements found on the Platform, nor does it endorse the quality of any products, information, or materials obtained as a result of these advertisements or other content

4. All rights not expressly granted under these Terms or by the Company are reserved. The information on this Platform is provided solely for general informational purposes, and you accept full responsibility for its use.

5. The Drivers act on behalf of the service providers who offer services through the Company. The Company is not responsible for the behavior, actions, or inactions of the Drivers or the quality of their vehicles or services. Any agreements or payments for services are strictly between you and the Driver, and the Company is not involved. You use the Drivers' services at your own risk.

6. To clarify, the Company does not itself provide the Services and is not a service provider. Volta’s role is limited to offering a platform through the Volta App for discovering independent service providers (Drivers) who are not employed by Volta or its affiliates. The Drivers offer Services at their discretion, and you may choose to accept these offers at your own discretion.

7. Neither party will be liable for delays or failures in performance caused by events beyond its reasonable control and not due to its fault or negligence. Such events may include, but are not limited to, strikes, lockouts, riots, rebellions, accidental explosions, floods, storms, acts of God, and similar occurrences.

8. The information and recommendations provided on or through the website or Platform are intended for general informational purposes only and should not be considered as professional advice.

9. The Company will make reasonable efforts to ensure that the Platform and its contents are accurate and up to date and to provide you with uninterrupted access. However, it does not guarantee that the Platform will be free from errors, defects, malware, or viruses, or that its contents will always be accurate and current. Volta assumes no liability for any monetary or other damages or losses you may incur due to delays, failures, interruptions, or errors in the Platform’s operation

10. The Company will not be liable for any damages arising from the use or inability to use the Platform, including, but not limited to, damages from failures or delays in electronic communications, interception or manipulation of communications by third parties or computer programs, or transmission of viruses.

11. Access to the Platform or Services may be temporarily unavailable, delayed, limited, or slowed due to the inherent nature of the internet and various factors, including but not limited to:

IX. INTELLECTUAL PROPERTY RIGHTS

1. The Company holds exclusive ownership and lawful rights to the Platform and any related digital media and content. This includes all elements such as design, layout, text, images, graphics, sounds, and videos. The Platform, its content, and all associated intellectual property rights are protected by worldwide copyright and other laws. All titles, ownership, and intellectual property rights in the Platform and its content are retained by the Company, except for third-party content and links to third-party websites.

The term “Intellectual Property Rights” means all intellectual property rights or similar proprietary rights, including:
1. a) patent rights and utility models,
2. b) copyrights and database rights including moral rights,
3. c) trademarks, trade names, domain names and trade dress and the associated goodwill,
4. d) trade secrets, and
5. e) industrial design rights;
6. and for each of the foregoing includes any registrations of, applications to register, and renewals and extensions of, any of the foregoing in any jurisdiction in the world.

2. All related icons and logos are registered trademarks, service marks, or word marks of the Company in various jurisdictions and are protected by copyright, trademark, and other proprietary rights laws. Unauthorized copying, modification, use, or publication of these marks is strictly prohibited.

3. Subject to your compliance with these Terms, the Company grants you a limited, revocable, non-exclusive, non-transferable license to download and install a copy of the Platform on a single mobile device that you own or control. This license is for your personal use only and is valid for the term of these Terms and Conditions.

4. Customer Data:

As between Volta and the Customer, all rights, titles, and interests in:

5. Aggregate Metrics:

Volta may monitor and analyze Customer’s use of the Platform and Services, compiling data and information in an aggregate and anonymous form to generate statistical and performance reports (“Aggregate Metrics”). All rights and intellectual property in Aggregate Metrics belong to Volta. Customer acknowledges that Aggregate Metrics are based on both their own and other customers' data. Volta may: (i) make Aggregate Metrics publicly available, and (ii) use this information for data gathering, analysis, service enhancement, and marketing, as permitted by law, provided that it does not identify individual Customers.

X. THIRD-PARTY LINKS

1. While using the Platform, you may interact with third-party Drivers, advertisers, or sponsors through links provided on the Platform. These links direct you to external sites that are not controlled by the Company. Accessing these external sites is at your own risk.

2. Be aware that these external websites may use their own cookies, collect data, or request personal information. It is advisable to review the terms of use and privacy policies of these sites before using them.

XI. TERM AND TERMINATION

1. These Terms constitute an ongoing contract between you and the Company. You may terminate this contract at any time by deleting your account on the Platform.

2. The Company may terminate your access to the Platform and/or Services immediately if you: (a) violate any term of these Terms, (b) misuse the Platform or Services as determined by the Company, or (c) if there is suspicion of fraudulent use of the account.

3. Additionally, the Company may terminate your access to the Platform and/or Services at its sole discretion, with immediate effect, and without providing a reason.

4. The Company is not required to provide advance notice of termination. Following termination, notice will be given in accordance with these Terms.

5. Besides the right to terminate or suspend access for violations of these Terms, the Privacy Policy, or applicable laws, the Company reserves the right to pursue legal action if your actions are deemed fraudulent, misrepresentative, or harmful to the Company, other customers, Drivers, or third parties

6. The Company’s failure to enforce strict compliance with these Terms does not constitute a waiver of its rights.

XII. INDEMNITY AND LIMITATION OF LIABILITY

1. You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensees, and their officers, directors, agents, and employees from any claims, losses, liabilities, damages, expenses, and costs (including attorneys' fees and court costs) arising from a breach or alleged breach of these Terms by you. This includes, but is not limited to, (i) your use or misuse of the Platform or Services; (ii) your violation of these Terms; and (iii) any claims from third parties related to your use of the Platform or Services.

2. Volta reserves the right to take exclusive control of the defense of any matter for which you are required to indemnify it, including the right to settle. You agree to cooperate with Volta in such defense and settlement. Volta will make reasonable efforts to notify you of any third-party claims or proceedings subject to indemnification. You may, at your own expense, engage separate counsel to advise you on the claim and participate in the defense, but Volta retains control over the defense and settlement.

3. Volta does not assess or monitor the suitability or legality of any Driver. You expressly waive and release Volta from any liability, claims, or damages related to the Driver. Volta will not be involved in disputes or negotiations between you and the Driver and will not manage payments between you and the Driver. All decisions regarding the services offered by the Driver, and any implications thereof, are your responsibility. You release Volta from any liability or damages related to your use of the Driver, the service, or the Platform.

4. Under no circumstances will Volta be liable for any indirect, punitive, incidental, special, or consequential damages, regardless of the basis for the claim (contract, tort, negligence, strict liability, etc.), even if advised of the possibility of such damages.

XIII. GOVERNING LAW, JURISDICTION AND DISPUTE RESOLUTION

These terms shall be governed by and construed in accordance with the laws of India and the courts at Hyderabad shall have the exclusive jurisdiction.

Any dispute, disagreement, difference, controversy or claim arising out of, relating to or in connection with these terms (including any question regarding its existence, validity, interpretation, performance, breach or termination) and any dispute relating to any non – contractual obligations arising out of or in connection with it (“Dispute”), then the Parties shall attempt to settle such dispute amicably between them. Any Party raising the dispute shall send a written notice of dispute (“Dispute Notice”) to other Party. In the event that a dispute has not been amicably settled within thirty (30) business days of the dispute notice, then such dispute shall be referred to the arbitration of a sole arbitrator to be appointed jointly by the Parties. In the event of the Parties not being able to concur on the appointment of a sole arbitrator within forty five (45) business days of the dispute notice, then such dispute shall be referred to the arbitration by an arbitral tribunal consisting of three arbitrators where each Party shall be entitled to appoint one arbitrator and the two arbitrators appointed by the Parties shall appoint the third arbitrator. The arbitration shall be conducted in accordance with and governed by the provisions of the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Hyderabad and the language to be used in the arbitral proceedings shall be English. The arbitral award shall be a reasoned award and shall be in writing. The award of the arbitrator shall be final and binding on the Parties. The fees of the arbitrator(s) shall be borne equally by the Parties. All other costs and expenses of the arbitration shall be borne by the Parties as the arbitrator may award. This Clause shall survive termination of this Agreement.

XIV. ASSIGNMENT

You may not assign your rights or obligations under these Terms without prior written approval of the Company. Volta may freely assign its rights and obligations without prior notice to or consent from Customer.

XV. SEVERABILITY

If any provision or any part of a provision of these Terms is held to be illegal, invalid, or unenforceable or prohibited under any present or future law, such provision or part of provision will be severed from these Terms and will be considered divisible as to such provision or part thereof and such provision or part thereof will be inoperative and will not be part of the consideration moving between you and the Company hereto and the remainder of these Terms will be valid and binding and of like effect as though such provision was not included herein.

XVI. AMENDMENTS

Volta may update these Terms periodically. If Volta makes any material changes, we will make reasonable efforts to notify you. However, it is your responsibility to review the Terms posted on the Platform regularly. The updated Terms will replace the current version and take effect immediately upon being posted. Continued use of the Platform after the updated Terms are posted will be considered as your acceptance of the modified Terms.

XVII. NOTICES

The Company may provide notice by posting a general announcement on the Platform, sending an email to the address you have on file, or mailing written communication to your registered address.

XVIII. CUSTOMER CARE AND GRIEVANCE REDRESSAL

Any opinions, issues or suggestion regarding the Platform can be provided / resolved by reaching out to the customer care number or email mentioned below:

Customer Care Email: support@Voltacabs.com

Customer Care Number: 080-6921-3000

Alternatively, you can contact Customer Care using the chat functionality on the Volta App and a customer service associate will get back to you. You can also reach out to the Customer Care through our 24*7 call support with respect to any technical issues faced by you on the Platform.

XIX. TEN (TOTAL EMERGENCY NETWORK) AMBULANCE SERVICES

Volta has partnered with TEN Ambulance Network to provide emergency ambulance services to customers and Drivers through the platform. Volta's role is limited to facilitating access to these services during emergencies. However, Volta is not responsible for any costs associated with ambulance services or hospital charges; these expenses are the responsibility of the customers or Drivers. In an emergency, Volta will send an alert, message, or call to TEN Ambulance Network to assist the Drivers or customers. All related costs must be covered by the customers or Drivers.

“Driver Information” encompasses all personal data or information collected from the Driver, including Know Your Customer (KYC) documents, copies of valid government-issued vehicle registration certificates, mobile number, bank account details, vehicle insurance copy, driving license, identity proof, residence proof, location data, proof of vehicle ownership, and any other information deemed relevant by Volta.

4. By using the Platform, you authorize Volta, either directly or indirectly through third parties, to collect information and to conduct any necessary inquiries or background checks to verify your identity, in line with our Privacy Policy. Please review the Privacy Policy to understand how we collect, process, and share your information, including Driver Information, personal details, and sensitive data (collectively, “Information”).

5. When providing any Information to Volta, you agree to ensure that it is true, accurate, current, and complete. You understand that it is your sole responsibility to provide correct Information, including your contact details and bank account information. Volta will not be responsible for verifying the accuracy of the Information you provide.

6. To use the Platform, you must meet the onboarding criteria and provide the documents requested by Volta, in accordance with applicable laws and Volta's internal policies. You are also required to maintain compliance with these criteria and policies continuously.

7. Particularly, you represent, warrant and covenant to Volta that:

a. You have a minimum of 2 years of driving experience;

b. No proceeding is pending against you regarding and neither have been convicted of (a) driving under the influence of drugs or alcohol or (b) any cognizable offence under the Code of Criminal Procedure, 1973, including fraud, sexual offences, use of a motor vehicle to commit cognizable offence, or of any crime involving property damage, theft, acts of violence, or acts of terror, in the past 3 years; and

c. You have cleared and have no pending challans applicable to the Vehicle prior to integration with the Platform.

8. You are required to register on the Platform and create an account ("Your Account") by providing accurate and complete information during the registration process.

9. Additionally, we may request information or documents that enable us, either directly or through third parties, to verify your identity. This may involve confirming your email address, verifying financial instruments, or cross-checking your information against third-party databases. If we are unable to obtain or verify this information, we reserve the right to terminate, suspend, or restrict access to the Platform.

10. You are solely responsible for keeping your account credentials (username, password, etc.) confidential. The Company is not liable for any loss resulting from unauthorized use of Your Account, whether with or without your knowledge.

11. You agree to take responsibility for all activities that occur under Your Account. You must implement reasonable security measures to prevent unauthorized access to your account credentials, including choosing secure passwords and other credentials that protect your information. Your credentials include your account username, password, and any third-party login details used to access Your Account.

12. Volta will not be liable for any breach of security or unauthorized use of Your Account.

13. The Company will not be held responsible if you fail to download the correct version of the Volta mobile application or if the application is not compatible with your device.

14. You agree that Volta, either directly or through its affiliates and third parties, may contact you regarding the services or support provided on the Platform. This communication may occur via electronic methods (such as push notifications), phone calls, WhatsApp, email, or other written forms.

15. Once your Account is registered, you will be visible to Customers on the Platform. You will have the ability to offer and provide services based on the Customer's chosen pick-up and drop-off locations and the agreed fee.

16. After accepting a service request, you can communicate with the Customer through the Platform.

17. The Platform will display a standard price range based on the distance between your selected pick-up and drop-off locations. The final charges will be determined through mutual agreement between you and the Driver. Volta is not responsible for setting or determining the service charges.

II. GENERAL COVENANT

In relation to your access of the Platform and to provide the services, you covenant and agree to the following:

1. By registering or creating an account on the Platform and providing services, you confirm that you are at least 18 years old.

2. You affirm that you are not subject to any legal, regulatory, judicial, quasi-judicial, or other restrictions that would prevent you from accessing the Platform, providing services, or entering into transactions facilitated by the Platform.

3. You agree to provide services strictly in accordance with these Terms and Conditions.

4. These Terms and Conditions create valid and legally binding obligations for you and are enforceable against you.

III. PAYMENT CONDITIONS

1. The Company reserves the right to impose subscription fees on Drivers for access to the Platform provided by Volta, with the fee details updated periodically on the Platform and subject to applicable taxes.

2. Once you and the Customer agree on the fee and confirm it on the Volta App, this agreement will constitute a binding contract for the services you will provide from the Customer’s selected pick-up location to their chosen drop-off location.

3. Prices and kilometers may vary; however, Volta is neither responsible for these variations nor accountable for any price variations at the drop off location.

4. The customers are allowed to make payment for their bookings either through using Volta platform payment gateway by online mode or directly make payment to the drivers or riders through cash.

5. Volta may display an estimated price range based on market rates for the chosen route and approximate distance selected by the Customer on the Platform. This estimate is provided as a reference to help you quote or accept an offer price. However, Volta does not guarantee the accuracy or reliability of the displayed price, which is intended solely for guidance.

6. The Driver may impose cancellation fees, refunds, or other charges, including applicable taxes, related to the services on the Customer. These charges, fees, and any other payments owed by either the Customer or the Driver are part of the agreement between them and must be settled directly between them. Volta will not be responsible or liable for any such payments.

7. If the Company is unable to provide leads to the Driver, it may, at its discretion, offer compensation to the Driver. This compensation will be provided as liquidated damages and applied against the subscription fee charged to the Driver for accessing the Platform.

8. The Driver is responsible for issuing appropriate invoices to the Customer in compliance with applicable laws, including goods and services tax regulations, for the services provided. Volta will not issue any invoices to the Customer for these services, as all transactions and payments are handled directly between the Customer and the Driver, with Volta having no involvement in this process.

9. The driver agrees and acknowledges that Volta is not responsible for settling any payments owed to or by the Customer.

10. These Terms and Conditions are subject to all applicable statutory taxes, duties, fees, charges, and costs in effect, including any future taxes that may be introduced. You agree to make every effort, as required by law, to assist Volta in claiming or verifying any input tax credit, set-off, rebate, or refund for taxes paid or payable in connection with the services.

11. You are responsible for collecting and remitting all taxes related to the services or transactions made through your use of the services. Volta will not be held accountable for any tax-related issues arising from transactions between Customers and Drivers.

12. Additional charges such as toll fees and parking charges incurred during the rides by the drivers will be charged at a rate mutually agreed upon by you and the Company.

13. The Company reserves the right to vary, or discontinue, any of the services and/ or making the services available in their entirety.

14. Discounts on rides may vary accordingly and shall be fixed by Volta and the Discounts communicated by Volta shall be considered final.

IV. YOUR CONDUCT

1. In relation to the Platform, the Driver agrees to:

a) Not allow anyone else to use your account on the Platform;
b) Not assign or transfer your account to another person or legal entity;
c) Not use the Platform for unlawful purposes, including sending or storing illegal materials or engaging in fraudulent activities;
d) Refrain from consuming alcohol, drugs, or other illegal substances before or during the provision of services. Volta enforces a zero-tolerance policy on the use of drugs, alcohol, or other illegal substances by any Driver. Customers can report any such behavior to Volta, and strict action, including suspension or termination of your account, will be taken during the investigation;
e) Not interfere with the proper operation of the network or Platform, and avoid using any device, software, or technology, including viruses, trojan horses, worms, or other tools, intended to damage, interfere with, or affect the Platform’s functionality, intercept or expropriate any system, data, or information, or disrupt other websites or the internet;
f) Not take actions that impose an unreasonable or disproportionately large load on the Platform’s infrastructure, including denial-of-service attacks, spam, or other unsolicited overload techniques;
g) Not attempt to harm the Platform in any way;
h) Not copy or distribute any content from the Platform without written permission from the Company; and
i) Not use the Platform with an incompatible or unauthorized device.

2. Additionally, you agree not to upload, display, share, host, publish or transmit any information that:

a) Belongs to another person or to which you have no rights;
b) Is harmful, offensive, harassing, obscene, pornographic, invasive of privacy, hateful, racially or ethnically objectionable, disparaging, related to or encouraging money laundering or gambling, promotes online games that cause customer harm, or is otherwise unlawful, or promotes enmity between different groups based on religion or caste with intent to incite violence;
c) Infringes on any patent, trademark, copyright, or other proprietary rights.
d) Harms minors in any way or is harmful to children.
e) Contains commercial material or content, including soliciting funds, advertising, or marketing goods or services.
f) Deceives or misleads the recipient about the origin of messages, communicates misinformation, or transmits false, misleading information, especially about any business of the Central Government, identified as fake or false by a government-specified fact-check unit.
g) Impersonates another person.
h) Contains software viruses or other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer resource.
i) Threatens the unity, integrity, defense, security, or sovereignty of India, harms relations with foreign states, disrupts public order, incites the commission of any cognizable offense, hinders investigation of any offense, or insults any nation.
j) Relates to an online game not verified as permissible.
k) Promotes or advertises an online game that is not permissible, or any online gaming intermediary offering such a game.
l) Violates any applicable law.

3. The Company reserves the right to immediately terminate the Driver's access to the Platform if any of the rules in Clauses IV.1 and IV.2 are not followed.

4. To ensure Customer safety, the Driver is not permitted to operate on the Platform for more hours in a calendar day than allowed by applicable laws. The Driver must also take a mandatory break for the duration required by law before logging back into the Platform and offering services.

5. The Driver consents to provide identity documents as required by Volta’s policies for background checks, which may be conducted by the Company or a third party appointed by the Company.

6. Volta and its personnel may conduct spot checks of the Vehicles to verify and ensure your compliance with these Terms and Conditions.

V. REPRESENTATIONS, WARRANTIES AND COVENANTS

1. The Drivers and the Company represent the following:

a) They have the necessary power and authority to fulfill and perform the obligations set forth herein;

b) The execution and performance of these obligations do not and will not violate any existing agreement, law, rule, regulation, order, or judicial ruling applicable to each party; and

c) They have not been convicted of any crimes, including but not limited to those involving moral turpitude, by any court in India or any other country.

2. The Drivers hereby represent, warrant and covenant the following:

a) They have the necessary authority and authorization to operate the Vehicle, with no restrictions that would impede them from performing services or using the Platform effectively;

b) They hold all required rights, licenses, and permits mandated by applicable laws to provide the services in accordance with these Terms and Conditions;

c) They are fully compliant with the Motor Vehicles Act, 1988 ("MV Act"), along with all other relevant laws, rules, regulations, and orders applicable to individuals operating Vehicles or providing such services;

d) At the time of onboarding to the Platform, they have not been convicted within the past three years for driving under the influence of alcohol or for any cognizable offenses under the Code of Criminal Procedure, 1973, or the Indian Penal Code, 1860. This includes offenses such as fraud, sexual crimes, using a motor vehicle to commit a cognizable offense, property damage or theft, acts of violence, or terrorism;

e) They will hold and maintain up-to-date licenses, insurance, and permits necessary for operating the Vehicle.

They will keep the Vehicle in a clean, suitable, and proper condition. They will not drive recklessly, will adhere to traffic regulations and all applicable laws, will refrain from consuming alcohol, cigarettes, bidis, or any other intoxicants, and will always possess a valid driving license and registration/insurance papers for the Vehicle while providing services.

The Driver will not take any calls while driving, as required by applicable laws. They will only take calls from the Customer, the Company, or anyone else after stopping the Vehicle at a safe location, ensuring no traffic rules are violated.

They will provide the services in a courteous and professional manner, as reasonably expected of a service provider.

They will maintain appropriate dress, appearance, and hygiene standards at all times while providing services, as reasonably expected from a service provider.

They will perform their duties promptly, with reasonable care and skill, and in accordance with the diligence, quality, and integrity expected of an experienced and reputable service provider.

They will not carry any weapons, firearms, ammunition, explosive devices, or dangerous substances while providing services.

They will not engage in any fraudulent activities while providing services or take any actions to gain undue advantage, including but not limited to: (i) intentionally falsifying information; (ii) accepting service requests without intending to complete them, or provoking Customers to cancel for fraudulent purposes; (iii) claiming fraudulent fees or charges; (iv) intentionally requesting, accepting, or completing fraudulent service requests; (v) deliberately increasing the time or distance of a trip for fraudulent purposes; (vi) disrupting or manipulating the proper functioning of the Company’s Platform, including tampering with phone settings to affect the Platform or GPS system; (vii) falsifying documents, records, or data for fraudulent purposes; (viii) creating improper or duplicate accounts; or (ix) engaging in any other fraudulent, negligent, or unlawful activities that contravene these Terms and Conditions, the intended scope of services, or applicable laws.

They will ensure that the Vehicle has a valid fitness certificate, insurance certificate, pollution under control certificate, and other necessary permits, licenses, and certificates, and that it operates under valid and subsisting permits granted under the MV Act or any other applicable laws.

They will adhere to all applicable laws, including those related to road safety, obey traffic signals, speed limits, and other rules to ensure that Customers have a safe and satisfactory experience.

VI. RELATIONSHIP BETWEEN THE PARTIES

The Driver will be accessing the Platform to discover the leads of the Customer. No other relationship exists between the Driver and the Company. The Company and the Driver are independent legal entities, and nothing in these T&Cs will be construed to create a partnership, joint venture, an association of persons, agency (disclosed or undisclosed), franchise, sales representative, or employment relationship between the Company and the Driver. It is clarified that neither party will have any right to conclude any contract for and/ or on the behalf of the other party in any manner.

VI. RELATIONSHIP BETWEEN THE PARTIES

1. The Driver will maintain the confidentiality of all Confidential Information, including details of Customers, market data, work products, related documents, and the contents of the Platform. This information must not be sold or disclosed to any third parties. Unless otherwise agreed, Customer data will remain the exclusive property of the Company or the Customers. The Driver will not use or distribute this data for any purpose other than providing the services, as permitted by the Company, and must keep it confidential at all times.

2. "Confidential Information" refers to all non-public information related to us, or disclosed by us or our affiliates to you that is designated as confidential or should reasonably be considered confidential based on its nature or the circumstances of its disclosure. This includes, but is not limited to: (a) information related to services and the Platform; (b) information about our or our affiliates’ or business partners’ technology, software, customers, business plans, product plans and designs, promotional and marketing activities, finances, and other business affairs; (c) third-party information, including that of Customers, which we are obligated to keep confidential; (d) the nature, content, and existence of any discussions or negotiations between you and us or our affiliates; and (e) any other information that should reasonably be kept confidential.

VIII. PROPRIETARY / OWNERSHIP RIGHTS

1. The Company is the sole owner and lawful licensee of all rights related to the Platform or any other digital media and its contents. This includes the design, layout, text, images, graphics, sounds, videos, and other digital media content embodying trade secrets and intellectual property protected under global copyright and other laws. All titles, ownership, and intellectual property rights in the Platform and its content (excluding third-party links) remain with the Company, its affiliates, agents, authorized representatives, or licensors.

"Intellectual Property Rights" refers to all intellectual property or similar proprietary rights, including: (i) patent rights and utility models, (ii) copyrights and database rights, including moral rights, (iii) trademarks, trade names, domain names, trade dress, and associated goodwill, (iv) trade secrets, and (v) industrial design rights. This includes any registrations, applications, renewals, and extensions of these rights in any jurisdiction worldwide.

2. All rights not expressly granted in these Terms and Conditions or by the Company are reserved. The information provided on this Platform is intended solely for general information and personal use, with the reader accepting full responsibility for its use.

3. All related icons and logos are registered trademarks, service marks, or word marks of the Company in various jurisdictions and are protected under applicable copyright, trademark, and other proprietary rights laws. Unauthorized copying, modification, use, or publication of these marks is strictly prohibited.

4. Subject to your compliance with these Terms and Conditions, the Company grants you a limited, non-exclusive, revocable, non-transferable license to download and install a copy of the Volta mobile application on a single mobile device you own or control. This license is for your personal use and to provide the services for the duration of these Terms and Conditions.

5. Driver Data: As between Volta and the Driver, all rights, title, and interest in: (i) the Information, (ii) any other information input into the Platform by the Driver or its authorized customers (“Other Information”), and (iii) all intellectual property rights in these items, belong to and are retained solely by the Driver. Collectively, Information and Other Information are referred to as “Your Information.” The Driver grants the Company an unlimited, non-exclusive, royalty-free, worldwide license to use Your Information for operating, maintaining, and improving the Platform or providing services to Customers. Additionally, the Company has a non-exclusive, perpetual, irrevocable, worldwide, royalty-free, fully paid-up license to use, reproduce, modify, and distribute Other Information as part of Aggregated Statistics (defined below). The Driver is responsible for the accuracy, quality, legality, reliability, and appropriateness of Your Information. The Company agrees to access and use Your Information solely for the Driver’s and Customer’s benefit and as outlined in these Terms and Conditions or the Privacy Policy.

6. Aggregate Metrics: The Company may monitor the Driver’s use of the Platform and use related data and information in an aggregate and anonymous manner to compile statistical and performance information regarding the Platform and services (“Aggregate Metrics”). All rights and intellectual property in Aggregate Metrics belong solely to Volta. The Driver acknowledges that Aggregate Metrics will be compiled using Your Information and information from other customers or Drivers. Volta may: (i) make Aggregate Metrics publicly available, and (ii) use such information as required by applicable law for data gathering, analysis, service enhancement, and marketing, provided that the data does not identify the Driver.

7. The Driver will not do the following:

a. License, sublicense, sell, resell, transfer, assign, distribute, or otherwise commercially exploit or make the Platform available to any third party;

b. Modify the Platform or create derivative works based on it;

c. Create internet "links," "frames," or "mirrors" of the Platform on any other server or internet-based device; or

d. Reverse engineer or access the Platform to:

i. Design or build a competing product or service,

ii. Create a product using similar ideas, features, functions, or graphics of the Platform, or

iii. Copy any ideas, features, functions, or graphics from the Platform, or

iv. Launch automated programs or scripts, including but not limited to web spiders, crawlers, robots, bots, viruses, or worms, that make excessive server requests or disrupt the Platform's operation or performance.

IX. INDEMNITY

The Driver agrees to indemnify, defend, and hold harmless the Company, its affiliates, licensees, and its officers, directors, agents, and employees from any claims, liabilities, obligations, losses, damages, deficiencies, assessments, judgments, costs, or expenses (including attorneys’ fees and court costs) arising from a breach or alleged breach of these Terms and Conditions by the Driver. This includes, but is not limited to: (i) any misuse or improper use of the Platform or services; (ii) any breach or violation of these Terms and Conditions; and (iii) any third-party claims related to or arising from the Driver’s use of the services provided by the Platform or the Driver's actions.

X. DISCLAIMERS

1. THE COMPANY MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, AVAILABILITY, ACCURACY, OR COMPLETENESS OF THE SERVICES OFFERED BY VOLTA AND/OR THE PLATFORM. THE COMPANY DOES NOT WARRANT THAT: (A) THE SERVICES WILL BE SECURE, TIMELY, UNINTERRUPTED, ERROR-FREE, OR COMPATIBLE WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM, OR DATA; (B) THE PLATFORM/SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; (C) ANY STORED DATA WILL BE ACCURATE OR RELIABLE; (D) THE QUALITY OF ANY SERVICES OR INFORMATION OBTAINED THROUGH THE PLATFORM WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; (E) ERRORS OR DEFECTS IN THE SERVICES WILL BE CORRECTED; OR (F) THE PLATFORM OR SERVER(S) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE PLATFORM IS PROVIDED TO YOU STRICTLY ON AN “AS IS” BASIS.

2. All conditions, representations, and warranties, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement of third-party rights, are excluded and disclaimed to the fullest extent permitted. The Company makes no warranties or guarantees regarding the reliability, safety, timeliness, quality, suitability, or availability of the Platform. You acknowledge and agree that you assume all risks associated with your use of the Platform, and you will have no recourse against the Company.

9. Access to the Platform may occasionally be unavailable, delayed, restricted, or slowed due to the inherent nature of the internet and other factors, including:

a) Failures in servers, networks, hardware (including your own computer or mobile device), telecommunication lines, connections, and other electronic or mechanical equipment;

b) Software issues such as bugs, errors, viruses, configuration problems, system incompatibility, firewall operations, unreadable codes, or irregularities in documents or content;

c) System capacity overloads;

d) Damage from severe weather, earthquakes, wars, insurrections, riots, civil commotion, acts of God, accidents, fires, water damage, explosions, mechanical breakdowns, or natural disasters;

e) Interruptions in power supplies or utility services, strikes, or labor stoppages;

f) Governmental or regulatory restrictions, exchange rulings, court orders, or other forms of human intervention; or

g) Any other cause beyond Volta's control, whether similar to or different from the above.

XI. LIMITATION OF LIABILITY

1. The Company is not liable for the Driver's behavior, actions, or inactions, nor for the quality of the Vehicle. Any agreement for service provision is solely between the Customer and the Driver, with the Company not being a party to such agreements.

2. Volta is neither liable for any damages to vehicles nor responsible for the loss of any items or things including electronic devices during the rides. The sole responsibility lies with the Drivers who assist the customers/customers throughout their rides.

3. Volta does not assess or monitor the suitability, legality, or capability of any Driver. You waive and release Volta from any and all liability, claims, or damages related to the Driver. Volta will not be involved in disputes or negotiations between you and the Driver and will not manage payments between you and the Driver. Responsibility for decisions regarding services offered through the Driver, software, and/or the Platform rests solely with you. You waive and release Volta from any liability or damages related to your use of the service, software, and/or the Platform or any issues with the Driver introduced through these services.

4. Volta will not be liable for any indirect, punitive, incidental, special, or consequential damages, regardless of the legal theory or whether or not Volta was advised of the possibility of such damages.

5. Additionally, to the fullest extent permitted by applicable law, Volta’s total liability arising from or related to these T&Cs or the services provided will not exceed INR 1,000/-, regardless of the basis for the claim, whether in contract, tort (including negligence and product liability), warranty, or otherwise.

XII. TERMINATION

1. Company is entitled to terminate these T&Cs at any time and with immediate effect at its sole discretion by disabling the Driver’s registration and access to the Platform for any of the following reasons:

i. Violation or breach of any term of these T&Cs or non-compliance with applicable laws;

ii. Misuse of the Platform by the Driver, as determined by the Company; or

iii. The continuation of the Driver’s services is deemed detrimental to Volta's business interests due to the Driver’s actions.

2. The Company may terminate these T&Cs immediately on the above grounds listed above and is not required to provide prior notice of termination.

3. Volta or Driver may terminate these T&Cs by providing 7 days’ written notice to the other party.

4. In addition to terminating these T&Cs, Volta reserves the right to take legal action against the Driver if there is evidence of fraudulent activity or breach of these T&Cs or applicable laws. Volta will not be responsible for any consequences arising from such legal actions.

5. Upon termination:

a) The Driver must stop accessing the Platform and cease offering services; and

b) The Driver must no longer represent themselves as associated with or connected to Volta in any capacity

XIII. GOVERNING LAW, JURISDICTION AND DISPUTE RESOLUTION

1. These T&Cs will be governed by and construed in accordance with the laws of the Republic of India.

2. Except as provided in Clause XIII.3, the parties agree to submit to the exclusive jurisdiction of the courts in Hyderabad, India.

3. Disputes arising from or related to these T&Cs will first be attempted to be resolved amicably by the parties. If no resolution is achieved within 15 (fifteen) days from the initiation of the dispute, the matter will be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996.

4. The arbitration will be conducted by a tribunal consisting of one arbitrator, mutually appointed by both parties.

5. The arbitration proceedings will be conducted in English, and the seat of arbitration will be Hyderabad, India.

6. The arbitral award will be final and binding on all parties

XIV. ASSIGNMENT

You may not assign your rights under these T&Cs without prior written approval of the Company. Volta may freely assign its rights and obligations without prior notice to or consent from Driver.

XV. AMENDMENT

These T&Cs may be amended periodically at the sole discretion of the Company. If Volta makes material changes, it will make reasonable efforts to notify you. However, it is your responsibility to regularly review the T&Cs posted on the Platform for any updates. The most recent version of these T&Cs will replace the previous version and will take effect immediately upon posting. Continued use of the Platform after changes have been made or updated on the Platform will be considered acceptance of the revised T&Cs.

XVI. SEVERABILITY

If any portion of these T&C is found to be unenforceable, the remaining portion will remain in full force and effect.

XVII. NOTICES

1. The Company may give notice by means of a general notice on the Platform, or by electronic mail to your email address on record in the Company’s account information, or by written communication sent by regular mail to the Driver’s address on record in the Company’s account information.

2. Driver needs to send any notice at email id: support@Voltacabs.com

XVIII. CUSTOMER CARE AND GRIEVANCE REDRESSAL

Any opinions, issues or suggestion regarding the Platform can be provided / resolved by reaching out to the customer care number or email mentioned below:

Customer Care Email: support@Voltacabs.com

Customer Care Number: 080-6921-3000

You can also reach out to the Customer Care through our 24*7 call support with respect to any technical issues faced by you on the Platform

XIX. TEN (TOTAL EMERGENCY NETWORK) AMBULANCE SERVICES

Volta has partnered with TEN Ambulance Network to provide emergency ambulance services to customers and Drivers through the platform. Volta's role is limited to facilitating access to these services during emergencies. However, Volta is not responsible for any costs associated with ambulance services or hospital charges; these expenses are the responsibility of the customers or Drivers. In an emergency, Volta will send an alert, message, or call to TEN Ambulance Network to assist the Drivers or customers. All related costs must be covered by the customers or Drivers.

TERMS AND CONDITIONS FOR CUSTOMERS

A. GENERAL TERMS

I. SERVICES

II. GENERAL COVENANTS

III. REGISTRATION AND ACCOUNT CREATION ON THE PLATFORM

IV. USAGE OF SERVICES

V. PAYMENT / FEES FOR SERVICES

V. PAYMENT / FEES FOR SERVICES

VII. COMMUNICATION, UPDATES AND NOTIFICATION

VIII. DISCLAIMERS

IX. INTELLECTUAL PROPERTY RIGHTS

X. THIRD-PARTY LINKS

XI. TERM AND TERMINATION

XII. INDEMNITY AND LIMITATION OF LIABILITY

XIII. GOVERNING LAW, JURISDICTION AND DISPUTE RESOLUTION

XIV. ASSIGNMENT

XV. SEVERABILITY

XVI. AMENDMENTS

XVII. NOTICES

XVIII. CUSTOMER CARE AND GRIEVANCE REDRESSAL

XIX. TEN (TOTAL EMERGENCY NETWORK) AMBULANCE SERVICES

II. GENERAL COVENANT

III. PAYMENT CONDITIONS

IV. YOUR CONDUCT

V. REPRESENTATIONS, WARRANTIES AND COVENANTS

VI. RELATIONSHIP BETWEEN THE PARTIES

VI. RELATIONSHIP BETWEEN THE PARTIES

VIII. PROPRIETARY / OWNERSHIP RIGHTS

IX. INDEMNITY

X. DISCLAIMERS

XI. LIMITATION OF LIABILITY

XII. TERMINATION

XIII. GOVERNING LAW, JURISDICTION AND DISPUTE RESOLUTION

XIV. ASSIGNMENT

XV. AMENDMENT

XVI. SEVERABILITY

XVII. NOTICES

XVIII. CUSTOMER CARE AND GRIEVANCE REDRESSAL

XIX. TEN (TOTAL EMERGENCY NETWORK) AMBULANCE SERVICES