TERMS AND CONDITIONS FOR SERVICE PROVIDERS & DRIVERS

Your Volta Services Private Limited (“Volta”/ “Company”/ “us”/ “we”/ “our”) offers a technology-based platform designed to facilitate lead generation for Drivers through Service Providers who shall offer services directly to the Customers (defined below) through vehicles (“Auto, Bike, Car”) of all variants like Fuel and EV Vehicles (hereinafter referred to as “Vehicle(s)”) and other support services as offered by Volta from time to time by means of the Company’s website and the mobile application “Volta App” (collectively, “Platform”).


The services are provided/ offered by third party vehicle operators, service providers or drivers who wish to use the Platform to discover the Customers hereinafter referred to as (“Service Provider(s)” / “Driver(s)”/ “you”).


On the basis of the representations and warranties provided by the Service Provider, the Company has agreed to onboard Drivers on the Platform and to enable the Drivers to discover the Customers/Customers. The Service Provider and the Drivers shall act in accordance with the terms and conditions as hereinafter provided and any other policy or agreement or document made applicable / executed by you for the purpose of the provision of the usage of Platform (collectively, “T&Cs”). These T&Cs will govern the relationship between you and the Company in the course of provision of the usage of Platform. By signing up or registering on the Platform, you acknowledge that you have read and understood these T&Cs and agree to be bound by these T&Cs, without any limitation or qualification. If you do not agree with these T&Cs, please do not sign up or register on the Platform.


These T&Cs expressly supersede prior agreements or arrangements with you. Use of, and access to, the Platform, is offered to you upon the unconditional acceptance of all the terms, conditions and notices contained in these T&Cs and Privacy Policy (which is incorporated herein by reference), along with any amendments made by the Company at its sole discretion and posted on the Platform from time to time.


These T&Cs expressly supersede prior agreements or arrangements with you.


I. REGISTRATION, ACCOUNT CREATION AND PLATFORM USAGE

1. We provide the Platform to help you connect with Customers and offer services using your Vehicles, in accordance with terms and conditions agreed between Customers who request for and/ or avail such services (“Customers”) and the Driver.

2. Volta may collect Driver Information during onboarding to verify the identity of Drivers. We reserve the right to store, process, access, and use this information for various business purposes, including background checks, verification, marketing, service improvement, development, analytics, and research, in line with Volta’s Privacy Policy and applicable laws. By proceeding, the Driver explicitly consents to the collection and use of their information as described.

3. In accordance with applicable laws, Volta may disclose Driver Information or related details to third parties, governmental agencies, or judicial bodies in cases of complaints, disputes, or conflicts. This includes any incidents involving a Driver and an end-consumer or other third parties.


“Driver Information” encompasses all personal data or information collected from the Driver, including Know Your Customer (KYC) documents, copies of valid government-issued vehicle registration certificates, mobile number, bank account details, vehicle insurance copy, driving license, identity proof, residence proof, location data, proof of vehicle ownership, and any other information deemed relevant by Volta.


4. By using the Platform, you authorize Volta, either directly or indirectly through third parties, to collect information and to conduct any necessary inquiries or background checks to verify your identity, in line with our Privacy Policy. Please review the Privacy Policy to understand how we collect, process, and share your information, including Driver Information, personal details, and sensitive data (collectively, “Information”).


5. When providing any Information to Volta, you agree to ensure that it is true, accurate, current, and complete. You understand that it is your sole responsibility to provide correct Information, including your contact details and bank account information. Volta will not be responsible for verifying the accuracy of the Information you provide.


6. To use the Platform, you must meet the onboarding criteria and provide the documents requested by Volta, in accordance with applicable laws and Volta's internal policies. You are also required to maintain compliance with these criteria and policies continuously.


7. Particularly, you represent, warrant and covenant to Volta that:

  1. a. You have a minimum of 2 years of driving experience;
  1. b. No proceeding is pending against you regarding and neither have been convicted of (a) driving under the influence of drugs or alcohol or (b) any cognizable offence under the Code of Criminal Procedure, 1973, including fraud, sexual offences, use of a motor vehicle to commit cognizable offence, or of any crime involving property damage, theft, acts of violence, or acts of terror, in the past 3 years; and
  1. c. You have cleared and have no pending challans applicable to the Vehicle prior to integration with the Platform.

8. You are required to register on the Platform and create an account ("Your Account") by providing accurate and complete information during the registration process.


9. Additionally, we may request information or documents that enable us, either directly or through third parties, to verify your identity. This may involve confirming your email address, verifying financial instruments, or cross-checking your information against third-party databases. If we are unable to obtain or verify this information, we reserve the right to terminate, suspend, or restrict access to the Platform.


10. You are solely responsible for keeping your account credentials (username, password, etc.) confidential. The Company is not liable for any loss resulting from unauthorized use of Your Account, whether with or without your knowledge.


11. You agree to take responsibility for all activities that occur under Your Account. You must implement reasonable security measures to prevent unauthorized access to your account credentials, including choosing secure passwords and other credentials that protect your information. Your credentials include your account username, password, and any third-party login details used to access Your Account.


12. Volta will not be liable for any breach of security or unauthorized use of Your Account.


13. The Company will not be held responsible if you fail to download the correct version of the Volta mobile application or if the application is not compatible with your device.


14. You agree that Volta, either directly or through its affiliates and third parties, may contact you regarding the services or support provided on the Platform. This communication may occur via electronic methods (such as push notifications), phone calls, WhatsApp, email, or other written forms.


15. Once your Account is registered, you will be visible to Customers on the Platform. You will have the ability to offer and provide services based on the Customer's chosen pick-up and drop-off locations and the agreed fee.


16. After accepting a service request, you can communicate with the Customer through the Platform.


17. The Platform will display a standard price range based on the distance between your selected pick-up and drop-off locations. The final charges will be determined through mutual agreement between you and the Driver. Volta is not responsible for setting or determining the service charges.


II. GENERAL COVENANT

In relation to your access of the Platform and to provide the services, you covenant and agree to the following:

1. By registering or creating an account on the Platform and providing services, you confirm that you are at least 18 years old.


2. You affirm that you are not subject to any legal, regulatory, judicial, quasi-judicial, or other restrictions that would prevent you from accessing the Platform, providing services, or entering into transactions facilitated by the Platform.


3. You agree to provide services strictly in accordance with these Terms and Conditions.


4. These Terms and Conditions create valid and legally binding obligations for you and are enforceable against you.


III. PAYMENT CONDITIONS

1. The Company reserves the right to impose subscription fees on Drivers for access to the Platform provided by Volta, with the fee details updated periodically on the Platform and subject to applicable taxes.

2. Once you and the Customer agree on the fee and confirm it on the Volta App, this agreement will constitute a binding contract for the services you will provide from the Customer’s selected pick-up location to their chosen drop-off location.


3. Prices and kilometers may vary; however, Volta is neither responsible for these variations nor accountable for any price variations at the drop off location.


4. The customers are allowed to make payment for their bookings either through using Volta platform payment gateway by online mode or directly make payment to the drivers or riders through cash.


5. Volta may display an estimated price range based on market rates for the chosen route and approximate distance selected by the Customer on the Platform. This estimate is provided as a reference to help you quote or accept an offer price. However, Volta does not guarantee the accuracy or reliability of the displayed price, which is intended solely for guidance.


6. The Driver may impose cancellation fees, refunds, or other charges, including applicable taxes, related to the services on the Customer. These charges, fees, and any other payments owed by either the Customer or the Driver are part of the agreement between them and must be settled directly between them. Volta will not be responsible or liable for any such payments.


7. If the Company is unable to provide leads to the Driver, it may, at its discretion, offer compensation to the Driver. This compensation will be provided as liquidated damages and applied against the subscription fee charged to the Driver for accessing the Platform.


8. The Driver is responsible for issuing appropriate invoices to the Customer in compliance with applicable laws, including goods and services tax regulations, for the services provided. Volta will not issue any invoices to the Customer for these services, as all transactions and payments are handled directly between the Customer and the Driver, with Volta having no involvement in this process.


9. The driver agrees and acknowledges that Volta is not responsible for settling any payments owed to or by the Customer.


10. These Terms and Conditions are subject to all applicable statutory taxes, duties, fees, charges, and costs in effect, including any future taxes that may be introduced. You agree to make every effort, as required by law, to assist Volta in claiming or verifying any input tax credit, set-off, rebate, or refund for taxes paid or payable in connection with the services.


11. You are responsible for collecting and remitting all taxes related to the services or transactions made through your use of the services. Volta will not be held accountable for any tax-related issues arising from transactions between Customers and Drivers.


12. Additional charges such as toll fees and parking charges incurred during the rides by the drivers will be charged at a rate mutually agreed upon by you and the Company.


13. The Company reserves the right to vary, or discontinue, any of the services and/ or making the services available in their entirety.


14. Discounts on rides may vary accordingly and shall be fixed by Volta and the Discounts communicated by Volta shall be considered final.


IV. YOUR CONDUCT

1. In relation to the Platform, the Driver agrees to:

  1. a) Not allow anyone else to use your account on the Platform;
  2. b) Not assign or transfer your account to another person or legal entity;
  3. c) Not use the Platform for unlawful purposes, including sending or storing illegal materials or engaging in fraudulent activities;
  4. d) Refrain from consuming alcohol, drugs, or other illegal substances before or during the provision of services. Volta enforces a zero-tolerance policy on the use of drugs, alcohol, or other illegal substances by any Driver. Customers can report any such behavior to Volta, and strict action, including suspension or termination of your account, will be taken during the investigation;
  5. e) Not interfere with the proper operation of the network or Platform, and avoid using any device, software, or technology, including viruses, trojan horses, worms, or other tools, intended to damage, interfere with, or affect the Platform’s functionality, intercept or expropriate any system, data, or information, or disrupt other websites or the internet;
  6. f) Not take actions that impose an unreasonable or disproportionately large load on the Platform’s infrastructure, including denial-of-service attacks, spam, or other unsolicited overload techniques;
  7. g) Not attempt to harm the Platform in any way;
  8. h) Not copy or distribute any content from the Platform without written permission from the Company; and
  9. i) Not use the Platform with an incompatible or unauthorized device.

2. Additionally, you agree not to upload, display, share, host, publish or transmit any information that:

  1. a)  Belongs to another person or to which you have no rights;
  2. b)  Is harmful, offensive, harassing, obscene, pornographic, invasive of privacy, hateful, racially or ethnically objectionable, disparaging, related to or encouraging money laundering or gambling, promotes online games that cause customer harm, or is otherwise unlawful, or promotes enmity between different groups based on religion or caste with intent to incite violence;
  3. c)  Infringes on any patent, trademark, copyright, or other proprietary rights.
  4. d)  Harms minors in any way or is harmful to children.
  5. e)  Contains commercial material or content, including soliciting funds, advertising, or marketing goods or services.
  6. f)  Deceives or misleads the recipient about the origin of messages, communicates misinformation, or transmits false, misleading information, especially about any business of the Central Government, identified as fake or false by a government-specified fact-check unit.
  7. g)  Impersonates another person.
  8. h)  Contains software viruses or other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer resource.
  9. i)  Threatens the unity, integrity, defense, security, or sovereignty of India, harms relations with foreign states, disrupts public order, incites the commission of any cognizable offense, hinders investigation of any offense, or insults any nation.
  10. j)  Relates to an online game not verified as permissible.
  11. k)  Promotes or advertises an online game that is not permissible, or any online gaming intermediary offering such a game.
  12. l)  Violates any applicable law.

3. The Company reserves the right to immediately terminate the Driver's access to the Platform if any of the rules in Clauses IV.1 and IV.2 are not followed.


4. To ensure Customer safety, the Driver is not permitted to operate on the Platform for more hours in a calendar day than allowed by applicable laws. The Driver must also take a mandatory break for the duration required by law before logging back into the Platform and offering services.


5. The Driver consents to provide identity documents as required by Volta’s policies for background checks, which may be conducted by the Company or a third party appointed by the Company.


6. Volta and its personnel may conduct spot checks of the Vehicles to verify and ensure your compliance with these Terms and Conditions.


V. REPRESENTATIONS, WARRANTIES AND COVENANTS

1. The Drivers and the Company represent the following:

  1. a) They have the necessary power and authority to fulfill and perform the obligations set forth herein;
  1. b) The execution and performance of these obligations do not and will not violate any existing agreement, law, rule, regulation, order, or judicial ruling applicable to each party; and
  1. c) They have not been convicted of any crimes, including but not limited to those involving moral turpitude, by any court in India or any other country.

2. The Drivers hereby represent, warrant and covenant the following:

  1. a) They have the necessary authority and authorization to operate the Vehicle, with no restrictions that would impede them from performing services or using the Platform effectively;
  1. b) They hold all required rights, licenses, and permits mandated by applicable laws to provide the services in accordance with these Terms and Conditions;
  1. c) They are fully compliant with the Motor Vehicles Act, 1988 ("MV Act"), along with all other relevant laws, rules, regulations, and orders applicable to individuals operating Vehicles or providing such services;
  1. d) At the time of onboarding to the Platform, they have not been convicted within the past three years for driving under the influence of alcohol or for any cognizable offenses under the Code of Criminal Procedure, 1973, or the Indian Penal Code, 1860. This includes offenses such as fraud, sexual crimes, using a motor vehicle to commit a cognizable offense, property damage or theft, acts of violence, or terrorism;
  1. e) They will hold and maintain up-to-date licenses, insurance, and permits necessary for operating the Vehicle.
    1. They will keep the Vehicle in a clean, suitable, and proper condition. They will not drive recklessly, will adhere to traffic regulations and all applicable laws, will refrain from consuming alcohol, cigarettes, bidis, or any other intoxicants, and will always possess a valid driving license and registration/insurance papers for the Vehicle while providing services.
    1. The Driver will not take any calls while driving, as required by applicable laws. They will only take calls from the Customer, the Company, or anyone else after stopping the Vehicle at a safe location, ensuring no traffic rules are violated.
    1. They will provide the services in a courteous and professional manner, as reasonably expected of a service provider.
    1. They will maintain appropriate dress, appearance, and hygiene standards at all times while providing services, as reasonably expected from a service provider.
    1. They will perform their duties promptly, with reasonable care and skill, and in accordance with the diligence, quality, and integrity expected of an experienced and reputable service provider.
    1. They will not carry any weapons, firearms, ammunition, explosive devices, or dangerous substances while providing services.
    1. They will not engage in any fraudulent activities while providing services or take any actions to gain undue advantage, including but not limited to: (i) intentionally falsifying information; (ii) accepting service requests without intending to complete them, or provoking Customers to cancel for fraudulent purposes; (iii) claiming fraudulent fees or charges; (iv) intentionally requesting, accepting, or completing fraudulent service requests; (v) deliberately increasing the time or distance of a trip for fraudulent purposes; (vi) disrupting or manipulating the proper functioning of the Company’s Platform, including tampering with phone settings to affect the Platform or GPS system; (vii) falsifying documents, records, or data for fraudulent purposes; (viii) creating improper or duplicate accounts; or (ix) engaging in any other fraudulent, negligent, or unlawful activities that contravene these Terms and Conditions, the intended scope of services, or applicable laws.
    1. They will ensure that the Vehicle has a valid fitness certificate, insurance certificate, pollution under control certificate, and other necessary permits, licenses, and certificates, and that it operates under valid and subsisting permits granted under the MV Act or any other applicable laws.
    1. They will adhere to all applicable laws, including those related to road safety, obey traffic signals, speed limits, and other rules to ensure that Customers have a safe and satisfactory experience.


VI. RELATIONSHIP BETWEEN THE PARTIES

  1. The Driver will be accessing the Platform to discover the leads of the Customer. No other relationship exists between the Driver and the Company. The Company and the Driver are independent legal entities, and nothing in these T&Cs will be construed to create a partnership, joint venture, an association of persons, agency (disclosed or undisclosed), franchise, sales representative, or employment relationship between the Company and the Driver. It is clarified that neither party will have any right to conclude any contract for and/ or on the behalf of the other party in any manner.


VI. RELATIONSHIP BETWEEN THE PARTIES

  1. 1. The Driver will maintain the confidentiality of all Confidential Information, including details of Customers, market data, work products, related documents, and the contents of the Platform. This information must not be sold or disclosed to any third parties. Unless otherwise agreed, Customer data will remain the exclusive property of the Company or the Customers. The Driver will not use or distribute this data for any purpose other than providing the services, as permitted by the Company, and must keep it confidential at all times.
  1. 2. "Confidential Information" refers to all non-public information related to us, or disclosed by us or our affiliates to you that is designated as confidential or should reasonably be considered confidential based on its nature or the circumstances of its disclosure. This includes, but is not limited to: (a) information related to services and the Platform; (b) information about our or our affiliates’ or business partners’ technology, software, customers, business plans, product plans and designs, promotional and marketing activities, finances, and other business affairs; (c) third-party information, including that of Customers, which we are obligated to keep confidential; (d) the nature, content, and existence of any discussions or negotiations between you and us or our affiliates; and (e) any other information that should reasonably be kept confidential.

VIII. PROPRIETARY / OWNERSHIP RIGHTS

  1. 1. The Company is the sole owner and lawful licensee of all rights related to the Platform or any other digital media and its contents. This includes the design, layout, text, images, graphics, sounds, videos, and other digital media content embodying trade secrets and intellectual property protected under global copyright and other laws. All titles, ownership, and intellectual property rights in the Platform and its content (excluding third-party links) remain with the Company, its affiliates, agents, authorized representatives, or licensors.

  2. "Intellectual Property Rights" refers to all intellectual property or similar proprietary rights, including: (i) patent rights and utility models, (ii) copyrights and database rights, including moral rights, (iii) trademarks, trade names, domain names, trade dress, and associated goodwill, (iv) trade secrets, and (v) industrial design rights. This includes any registrations, applications, renewals, and extensions of these rights in any jurisdiction worldwide.
  1. 2. All rights not expressly granted in these Terms and Conditions or by the Company are reserved. The information provided on this Platform is intended solely for general information and personal use, with the reader accepting full responsibility for its use.
  1. 3. All related icons and logos are registered trademarks, service marks, or word marks of the Company in various jurisdictions and are protected under applicable copyright, trademark, and other proprietary rights laws. Unauthorized copying, modification, use, or publication of these marks is strictly prohibited.
  1. 4. Subject to your compliance with these Terms and Conditions, the Company grants you a limited, non-exclusive, revocable, non-transferable license to download and install a copy of the Volta mobile application on a single mobile device you own or control. This license is for your personal use and to provide the services for the duration of these Terms and Conditions.
  1. 5. Driver Data: As between Volta and the Driver, all rights, title, and interest in: (i) the Information, (ii) any other information input into the Platform by the Driver or its authorized customers (“Other Information”), and (iii) all intellectual property rights in these items, belong to and are retained solely by the Driver. Collectively, Information and Other Information are referred to as “Your Information.” The Driver grants the Company an unlimited, non-exclusive, royalty-free, worldwide license to use Your Information for operating, maintaining, and improving the Platform or providing services to Customers. Additionally, the Company has a non-exclusive, perpetual, irrevocable, worldwide, royalty-free, fully paid-up license to use, reproduce, modify, and distribute Other Information as part of Aggregated Statistics (defined below). The Driver is responsible for the accuracy, quality, legality, reliability, and appropriateness of Your Information. The Company agrees to access and use Your Information solely for the Driver’s and Customer’s benefit and as outlined in these Terms and Conditions or the Privacy Policy.
  1. 6. Aggregate Metrics: The Company may monitor the Driver’s use of the Platform and use related data and information in an aggregate and anonymous manner to compile statistical and performance information regarding the Platform and services (“Aggregate Metrics”). All rights and intellectual property in Aggregate Metrics belong solely to Volta. The Driver acknowledges that Aggregate Metrics will be compiled using Your Information and information from other customers or Drivers. Volta may: (i) make Aggregate Metrics publicly available, and (ii) use such information as required by applicable law for data gathering, analysis, service enhancement, and marketing, provided that the data does not identify the Driver.
  1. 7. The Driver will not do the following:
    1. a. License, sublicense, sell, resell, transfer, assign, distribute, or otherwise commercially exploit or make the Platform available to any third party;
    1. b. Modify the Platform or create derivative works based on it;
    1. c. Create internet "links," "frames," or "mirrors" of the Platform on any other server or internet-based device; or
    1. d. Reverse engineer or access the Platform to:
      1. i. Design or build a competing product or service,
      1. ii. Create a product using similar ideas, features, functions, or graphics of the Platform, or
      1. iii. Copy any ideas, features, functions, or graphics from the Platform, or
      1. iv. Launch automated programs or scripts, including but not limited to web spiders, crawlers, robots, bots, viruses, or worms, that make excessive server requests or disrupt the Platform's operation or performance.


    IX. INDEMNITY

    1. The Driver agrees to indemnify, defend, and hold harmless the Company, its affiliates, licensees, and its officers, directors, agents, and employees from any claims, liabilities, obligations, losses, damages, deficiencies, assessments, judgments, costs, or expenses (including attorneys’ fees and court costs) arising from a breach or alleged breach of these Terms and Conditions by the Driver. This includes, but is not limited to: (i) any misuse or improper use of the Platform or services; (ii) any breach or violation of these Terms and Conditions; and (iii) any third-party claims related to or arising from the Driver’s use of the services provided by the Platform or the Driver's actions.


    X. DISCLAIMERS

    1. 1. THE COMPANY MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, AVAILABILITY, ACCURACY, OR COMPLETENESS OF THE SERVICES OFFERED BY VOLTA AND/OR THE PLATFORM. THE COMPANY DOES NOT WARRANT THAT: (A) THE SERVICES WILL BE SECURE, TIMELY, UNINTERRUPTED, ERROR-FREE, OR COMPATIBLE WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM, OR DATA; (B) THE PLATFORM/SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; (C) ANY STORED DATA WILL BE ACCURATE OR RELIABLE; (D) THE QUALITY OF ANY SERVICES OR INFORMATION OBTAINED THROUGH THE PLATFORM WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; (E) ERRORS OR DEFECTS IN THE SERVICES WILL BE CORRECTED; OR (F) THE PLATFORM OR SERVER(S) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE PLATFORM IS PROVIDED TO YOU STRICTLY ON AN “AS IS” BASIS.
    1. 2. All conditions, representations, and warranties, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement of third-party rights, are excluded and disclaimed to the fullest extent permitted. The Company makes no warranties or guarantees regarding the reliability, safety, timeliness, quality, suitability, or availability of the Platform. You acknowledge and agree that you assume all risks associated with your use of the Platform, and you will have no recourse against the Company.
    2. 3. The Company does not endorse or guarantee the accuracy or reliability of any information or advertisements on, distributed through, or linked to from the Platform, nor the quality of any products or materials obtained through such information or advertisements.
    3. 4. All rights not expressly granted in these Terms and Conditions or by the Company are reserved. The information provided on the Platform is intended solely for general information and personal use, and you accept full responsibility for its use.
    4. 5. Neither party will be liable for delays or failures in performance caused by events beyond its reasonable control, including but not limited to strikes, lockouts, riots, rebellions, accidents, natural disasters, and similar occurrences.
    5. 6. The information and recommendations provided on or through the Platform are for general informational purposes only and do not constitute professional advice.
    6. 7. While the Company will make reasonable efforts to keep the Platform and its content accurate and up-to-date, it does not guarantee that the Platform is free of errors, defects, malware, or viruses, or that the content is correct and current. The Company assumes no liability for any damages or losses suffered by you due to delays, failures, interruptions, or errors in the Platform’s operation.
    7. 8. The Company is not liable for damages resulting from the use of or inability to use the Platform, including but not limited to damages caused by failures or delays in electronic communications, interception or manipulation of such communications by third parties, or viruses transmitted through electronic communications.
    1. 9. Access to the Platform may occasionally be unavailable, delayed, restricted, or slowed due to the inherent nature of the internet and other factors, including:
      1. a) Failures in servers, networks, hardware (including your own computer or mobile device), telecommunication lines, connections, and other electronic or mechanical equipment;
      1. b) Software issues such as bugs, errors, viruses, configuration problems, system incompatibility, firewall operations, unreadable codes, or irregularities in documents or content;
      1. c) System capacity overloads;
      1. d) Damage from severe weather, earthquakes, wars, insurrections, riots, civil commotion, acts of God, accidents, fires, water damage, explosions, mechanical breakdowns, or natural disasters;
      1. e) Interruptions in power supplies or utility services, strikes, or labor stoppages;
      1. f) Governmental or regulatory restrictions, exchange rulings, court orders, or other forms of human intervention; or
      1. g) Any other cause beyond Volta's control, whether similar to or different from the above.
    8. 10. The Drivers are independent service providers. The Company is not responsible for the conduct, actions, or inactions of Drivers, or the quality of their vehicles or services. Any agreements and payments for services are solely between the Customer and the Driver, and the Company is not a party to these transactions.
    9. 11. To clarify, the Company does not provide services directly and is not a service provider. Volta's role is limited to facilitating the connection between Customers and Drivers by generating leads and linking third-party service providers to Customers.


    10. XI. LIMITATION OF LIABILITY

    1. 1. The Company is not liable for the Driver's behavior, actions, or inactions, nor for the quality of the Vehicle. Any agreement for service provision is solely between the Customer and the Driver, with the Company not being a party to such agreements.
    1. 2. Volta is neither liable for any damages to vehicles nor responsible for the loss of any items or things including electronic devices during the rides. The sole responsibility lies with the Drivers who assist the customers/customers throughout their rides.
    1. 3. Volta does not assess or monitor the suitability, legality, or capability of any Driver. You waive and release Volta from any and all liability, claims, or damages related to the Driver. Volta will not be involved in disputes or negotiations between you and the Driver and will not manage payments between you and the Driver. Responsibility for decisions regarding services offered through the Driver, software, and/or the Platform rests solely with you. You waive and release Volta from any liability or damages related to your use of the service, software, and/or the Platform or any issues with the Driver introduced through these services.
    1. 4. Volta will not be liable for any indirect, punitive, incidental, special, or consequential damages, regardless of the legal theory or whether or not Volta was advised of the possibility of such damages.
    1. 5. Additionally, to the fullest extent permitted by applicable law, Volta’s total liability arising from or related to these T&Cs or the services provided will not exceed INR 1,000/-, regardless of the basis for the claim, whether in contract, tort (including negligence and product liability), warranty, or otherwise.


    XII. TERMINATION

    1. 1. Company is entitled to terminate these T&Cs at any time and with immediate effect at its sole discretion by disabling the Driver’s registration and access to the Platform for any of the following reasons:
      1. i. Violation or breach of any term of these T&Cs or non-compliance with applicable laws;
      1. ii. Misuse of the Platform by the Driver, as determined by the Company; or
      1. iii. The continuation of the Driver’s services is deemed detrimental to Volta's business interests due to the Driver’s actions.
    1. 2. The Company may terminate these T&Cs immediately on the above grounds listed above and is not required to provide prior notice of termination.
    1. 3. Volta or Driver may terminate these T&Cs by providing 7 days’ written notice to the other party.
    1. 4. In addition to terminating these T&Cs, Volta reserves the right to take legal action against the Driver if there is evidence of fraudulent activity or breach of these T&Cs or applicable laws. Volta will not be responsible for any consequences arising from such legal actions.
    1. 5. Upon termination:
      1. a) The Driver must stop accessing the Platform and cease offering services; and
      1. b) The Driver must no longer represent themselves as associated with or connected to Volta in any capacity


    XIII. GOVERNING LAW, JURISDICTION AND DISPUTE RESOLUTION

    1. 1. These T&Cs will be governed by and construed in accordance with the laws of the Republic of India.
    1. 2. Except as provided in Clause XIII.3, the parties agree to submit to the exclusive jurisdiction of the courts in Hyderabad, India.
    1. 3. Disputes arising from or related to these T&Cs will first be attempted to be resolved amicably by the parties. If no resolution is achieved within 15 (fifteen) days from the initiation of the dispute, the matter will be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996.
    1. 4. The arbitration will be conducted by a tribunal consisting of one arbitrator, mutually appointed by both parties.
    1. 5. The arbitration proceedings will be conducted in English, and the seat of arbitration will be Hyderabad, India.
    1. 6. The arbitral award will be final and binding on all parties


    XIV. ASSIGNMENT

    1. You may not assign your rights under these T&Cs without prior written approval of the Company. Volta may freely assign its rights and obligations without prior notice to or consent from Driver.


    XV. AMENDMENT

    1. These T&Cs may be amended periodically at the sole discretion of the Company. If Volta makes material changes, it will make reasonable efforts to notify you. However, it is your responsibility to regularly review the T&Cs posted on the Platform for any updates. The most recent version of these T&Cs will replace the previous version and will take effect immediately upon posting. Continued use of the Platform after changes have been made or updated on the Platform will be considered acceptance of the revised T&Cs.


    XVI. SEVERABILITY

    1. If any portion of these T&C is found to be unenforceable, the remaining portion will remain in full force and effect.


    XVII. NOTICES

    1. 1. The Company may give notice by means of a general notice on the Platform, or by electronic mail to your email address on record in the Company’s account information, or by written communication sent by regular mail to the Driver’s address on record in the Company’s account information.
    1. 2. Driver needs to send any notice at email id: support@Voltacabs.com


    XVIII. CUSTOMER CARE AND GRIEVANCE REDRESSAL

    1. Any opinions, issues or suggestion regarding the Platform can be provided / resolved by reaching out to the customer care number or email mentioned below:
    1. Customer Care Email: support@Voltacabs.com
    1. Customer Care Number: 080-6921-3000
    1. You can also reach out to the Customer Care through our 24*7 call support with respect to any technical issues faced by you on the Platform


    XIX. TEN (TOTAL EMERGENCY NETWORK) AMBULANCE SERVICES

    1. Volta has partnered with TEN Ambulance Network to provide emergency ambulance services to customers and Drivers through the platform. Volta's role is limited to facilitating access to these services during emergencies. However, Volta is not responsible for any costs associated with ambulance services or hospital charges; these expenses are the responsibility of the customers or Drivers. In an emergency, Volta will send an alert, message, or call to TEN Ambulance Network to assist the Drivers or customers. All related costs must be covered by the customers or Drivers.